(Medford) Distributor Account Manager

Energy Infrastructure Partners • Medford, OR

11d • Hybrid

About The Position

Energy Infrastructure Partners LLC (EIP) is seeking a Medford-based Distributor Outreach Representative to support a midstream energy-efficiency program for Energy Trust of Oregon. The position recruits and manages participating distributors, trains distributor sales and counter staff, and helps them offer eligible high-efficiency equipment with program incentives at the point of sale. It supports multiple equipment categories and distributor channels, combining relationship development with practical program delivery.

The representative helps distributors understand eligible products and customer requirements, promotes program participation, collects and reviews sales and incentive documentation, resolves issues, and tracks results. The role also coordinates with internal program staff on quality checks, reimbursement, reporting, and improvements to the distributor experience. The position is hybrid, based in Medford, with regular field travel throughout the assigned Oregon territory. EIP generally requires four days per week in the office when the employee is not traveling; specific in-office requirements depend on program needs.

Requirements

• Bachelor’s degree in business, marketing, communications, environmental studies, or a related field, or equivalent relevant experience.
• At least three years of experience in distributor relations, account management, channel sales, outside sales, business development, or another client-facing role.
• Demonstrated ability to recruit and maintain business relationships, engage sales personnel, and follow through on partner commitments.
• Clear written and verbal communication skills and ability to explain program requirements and deliver practical training to distributor staff.
• Ability to manage multiple accounts and activities, accurately review sales information, resolve discrepancies, and meet deadlines.
• Responsive, solution-oriented approach to distributor and customer questions and participation barriers.
• Proficiency with Microsoft Office, especially Excel, and experience using CRM or other systems to track relationships and transactions.
• Ability to travel regularly throughout the assigned Oregon territory.

Nice To Haves

• Experience with utility or Energy Trust energy-efficiency programs, point-of-sale discounts, rebate claims, or distributor reimbursement.
• Experience working with wholesale distributors, manufacturer representatives, contractors, or equipment suppliers.
• Familiarity with commercial kitchen, refrigeration, or other food service equipment and its distributors.
• Familiarity with agricultural equipment, irrigation, or related products and suppliers serving Oregon agricultural customers.
• Knowledge of HVAC, water heating, lighting, controls, or other eligible high-efficiency product categories.
• Experience reviewing proof of sale or installation, conducting site visits, or supporting program quality control.
• Established relationships with Oregon distributors, trade associations, or commercial and agricultural market participants.

Responsibilities

• Identify prospective distributors, explain the program’s value, conduct outreach and presentations, and support enrollment of qualified distributors.
• Maintain contact with participating distributors, understand their sales processes, respond to questions, and develop plans to increase participation.
• Deliver kickoff and refresher training on eligible equipment, incentive levels, customer qualifications, point-of-sale discounts, claims, and required records.
• Help distributors promote program offers through counter staff, sales teams, trade events, customer materials, and appropriate promotions.
• Assist distributors with customer eligibility, product selection under program rules, sales documentation, and submission steps without replacing their sales role.
• Collect and review invoices, product details, sales records, customer information, and other required documentation for completeness and consistency; promptly request corrections.
• Investigate claim deficiencies, delayed payments, product eligibility questions, and process barriers with distributors and program staff.
• Coordinate documentation reviews and, when assigned, site visits or installation verification for incentivized equipment; document findings and follow up.
• Maintain accurate distributor contact, training, outreach, sales, claims, and follow-up records in CRM and program systems; monitor performance against goals.
• Coordinate with operations, technical, marketing, and payment teams to address distributor needs and ensure consistent program information.
• Prepare activity and performance updates, identify market trends and participation gaps, and recommend practical outreach and process improvements.
• Travel regularly to distributors, events, and selected customer or installation sites throughout the assigned Oregon territory.

Benefits

• Competitive base salary commensurate with experience and qualifications ($60,000–$85,000).
• Performance-based bonus tied to individual and company performance.
• 401(k) retirement savings plan with employer match.
• Comprehensive health, dental, vision, life, and disability insurance.
• Paid vacation, sick time, and holidays.
• Professional development and training opportunities.
• Dynamic, inclusive work environment that encourages collaboration, innovation, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level