Distribution Technician I (Meter Services) - Reading, PA

FirstEnergy • Reading, PA

9h • Onsite

About The Position

This is an open position with FirstEnergy Pennsylvania Electric Company, a subsidiary of FirstEnergy Corp. The Distribution Technician I is responsible for Meter Services work for the Distribution function. The job is based in Reading, Pennsylvania and is an office-based role rather than a field position, Monday through Friday. The position supports safe and reliable meter-service operations through work scheduling, issue resolution, coordination with internal departments and customers, inventory and equipment support, SAP notifications, and assistance to field personnel. The role may also support emergencies and storm-related activities, including travel to off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.

Requirements

• Bachelor’s degree, preferably in Engineering Technology or a related discipline, plus 0–1 years of related work experience; alternatively, at least 2 years of related work experience without a bachelor’s degree.
• Related work experience means knowledge of construction and maintenance practices, procedures, work methods, materials, equipment, and tools used to determine resources for construction and maintenance activities.
• Gain knowledge of the National Electrical Safety Code (NESC) and National Electrical Code (NEC).
• Gain an understanding of the Company’s Accident Prevention Handbook and Manual of Operations and their practical workplace application.
• Develop knowledge of equipment purpose, function, and operating characteristics, and of residential, commercial, and utility electrical distribution and control systems.
• Gain knowledge of construction methods, maintenance and service practices, standards, and procedures, and processes for acquiring materials, equipment, and tools.
• Gain an understanding of applicable legal and regulatory requirements.
• Develop, collect, organize, and analyze information from multiple sources to produce reports and provide backlog and productivity information.
• Work professionally with engineering and management personnel and cooperatively and courteously with customers, contractors, and the general public.
• Maintain strong working relationships at all levels.
• Be self-motivated and able to manage competing priorities and multitask.
• Provide quality internal and external customer service.
• Possess solid verbal and written communication skills.
• Have a personal vehicle for commuting to various facilities and locations as required, and a valid driver’s license.

Nice To Haves

• A bachelor’s degree in Engineering Technology or a related discipline is preferred.
• Experience with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, etc.), Outlook, SAP, GIS, CREWS, PowerOn, CAD/AutoCAD, and Energy Delivery Outage Application is preferred.
• Experience with database query tools such as Hyperion/BRIO, Business Explorer Analyzer (BEX), or Cognos; Visual Basic experience is a plus.

Responsibilities

• Demonstrate and direct a strong commitment to all aspects of safety.
• Assist with information and responses for formal and informal PUC complaints, legislative complaints, and claims requests.
• Schedule work and resolve issues in CREWs and FieldNet, and support other areas with CREWs, FieldNet, and ZCMW issues.
• Coordinate with the Call Center, Distribution Control Center, EC&M, designers, line schedulers, customers, meter reading, Asset Records, Revenue Operations, and Meter Services to resolve issues and arrange work.
• Assist in coordinating Distributed Generation customer meter work with Engineering and Design.
• Assist with scripting issues and determine the appropriate work type for CNET work requests with Engineering and the Customer Contact Center.
• Assist with plant-to-plant inventory transfers.
• Create letters regarding access, bushes, or meter base problems for employees in other departments.
• Review inventory levels and select appropriate materials.
• Maintain MDT functions, submit help desk tickets, track daily MDT synchronization for sync-report metrics, and re-initialize Cascade.
• Create meter-work SAP notifications and schedule field personnel to locate and investigate meters reported by meter readers and others.
• Assist with SAP notifications that do not process, including errors, field follow-up, billing problems, and research for vacant-property contact information using county auditor public records.
• Support field personnel by contacting field crews, fleet mechanics, and dispatch; handling unsafe-condition and same-day orders; and answering telephone inquiries from field crews.
• Address inactive meters in the field.
• Assist during emergencies and storm-related activities, including travel to various off-site locations, FirstEnergy offices, training facilities, and customer sites when requested.
• Attend all required regulatory training.

Benefits

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level