Distribution Operations Supervisor

Walgreens•Perrysburg, OR

About The Position

The Distribution Operations Supervisor oversees and coordinates a designated functional area in a distribution center. The role monitors daily productivity and output using KPIs, supports resource planning within budget and staffing parameters, and ensures accurate inventory and merchandise movement through system applications. The supervisor monitors team-member productivity and work quality, manages performance, promotes training and engagement, and ensures compliance with safety programs and applicable operating procedures. The position works with management on staffing and resource needs, tracks functional-area performance, maintains required records, supports continuous improvement and LEAN initiatives, and promotes safe handling of products, packaging, and related materials in accordance with company policies and applicable regulations.

Requirements

One of the following: a bachelor's degree and at least 1 year of experience collaborating on or leading team projects; a high school diploma/GED and at least 4 years of such experience; or a high school diploma/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
At least 1 year of experience assisting management with assigning work and responsibilities to coworkers and/or performing other managerial tasks, such as monitoring work or taking attendance.
Experience using Microsoft Office.
Willingness to work any shift.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience building and maintaining relationships within a team.

Nice To Haves

A bachelor's degree and at least 1 year of experience working in a distribution-center or production environment.
Experience indirectly managing team members, including coaching, mentoring, assisting with development and training, and assigning work or projects.
Intermediate to advanced experience using Microsoft Office.
Experience with SPC tracking, AS400, Sort View, or ISS.
Experience in distribution, warehousing, or logistics.
Experience analyzing operational reports.
Experience in a LEAN manufacturing or logistics environment.

Responsibilities

Supervise a group of team members in a designated distribution-center functional area.
Monitor productivity and work quality, and manage performance through progress summaries, retraining, assessments, improvement plans, and other disciplinary actions as needed.
Mentor team members through on-the-job training; collaborate with the DC Trainer on new-team-member orientation and training checklists when applicable.
Conduct 15-minute Observe, Coach, and Recognize (OCR) sessions as necessary.
Recommend and assist with developing training curricula.
Conduct Management by Walking Around (MBWA) to promote safety, address concerns, communicate information, and enforce distribution-center guidelines.
Build team morale and engagement, and encourage participation in workplace activities and events.
Establish positive communication channels between cross-functional teams.
Enter daily performance forecasts into the DC productivity/efficiency report.
Use and update system applications for proper operations and reporting.
Use performance-management, KPI, DC Balancing and Flow, and other reports to manage daily functional-area performance.
Ensure compliance with applicable Centers of Excellence standard operating procedures.
Participate in continuous improvement, particularly LEAN initiatives, to improve processes and reduce waste.
Work with management to measure performance compliance and requirements and direct appropriate actions by team members and equipment.
Maintain required records for team members, equipment, and KPIs under the supervisor's responsibility.
Participate in administrative activities, including defining resource needs and working within budget and staffing parameters.
Assist with daily departmental staffing needs, including vacations, turnover, and volume monitoring.
Participate in addressing team-member concerns, including reporting, follow-up, investigation, and disciplinary processes.
Promote a safe work environment and comply with company and government safety and environmental-handling requirements.