Distribution Operations Supervisor

Walgreens•Perrysburg, OH

About The Position

The Distribution Operations Supervisor oversees a designated functional area in a distribution center. The role monitors daily productivity and output using KPIs, helps define resource needs and works within budget and staffing parameters, and ensures accurate inventory and merchandise movement through system applications. The supervisor monitors team member productivity and work quality and manages performance through coaching, retraining, assessments, improvement plans, and disciplinary actions as appropriate. The position supports training, team engagement, communication across functional teams, and compliance with operating procedures. It uses productivity and performance reports to manage daily operations, maintains records, helps manage staffing needs, and participates in administrative and employee-concern processes. The supervisor also promotes continuous improvement, including LEAN initiatives, and ensures compliance with company and government safety and environmental requirements.

Requirements

Bachelor’s degree and at least 1 year of experience collaborating on or leading team projects; or High School/GED and at least 4 years of such experience; or High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
At least 1 year of experience assisting management with assigning work and responsibilities to coworkers and/or performing other managerial tasks, such as monitoring work or taking attendance.
Experience using Microsoft Office suite.
Willingness to work any shift.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience building and maintaining relationships within a team.

Nice To Haves

Bachelor’s degree and at least 1 year of experience working in a distribution center or production environment.
Experience indirectly managing team members, including coaching, mentoring, assisting with development and training, and assigning work or projects.
Intermediate to advanced experience using Microsoft Office suite.
Experience with SPC tracking, AS400, Sort View, or ISS.
Experience in distribution, warehousing, or logistics.
Experience analyzing operational reports.
Experience in a LEAN manufacturing or logistics environment.

Responsibilities

Supervise team members in an assigned distribution center functional area and monitor productivity and work quality.
Manage team member performance using progress summaries, retraining, job performance assessments, performance improvement plans, and disciplinary actions as appropriate.
Mentor team members through on-the-job training; collaborate with the DC Trainer on orientation and training checklists; conduct Observe, Coach, and Recognize sessions; and recommend or assist with training curricula.
Conduct Management by Walking Around to promote safety, address concerns, communicate information, and enforce distribution center guidelines.
Build team morale and engagement, encourage participation in workplace activities, and foster positive communication among cross-functional teams.
Enter daily performance forecasts into productivity and efficiency reports and use computer applications and performance, KPI, balancing, and flow reports to manage daily operations.
Ensure compliance with applicable Centers of Excellence standard operating procedures.
Participate in continuous improvement and LEAN initiatives to improve processes and reduce waste.
Work with management to measure performance compliance and direct actions by team members and equipment to meet required performance levels.
Maintain required records for team members, equipment, and KPIs.
Participate in administrative activities, help define resource needs, work within budget and staffing parameters, and assist with daily staffing needs, vacations, turnover, and volume.
Participate in reporting, follow-up, investigation, and disciplinary processes related to team member concerns.
Promote a safe work environment and comply with company policies and government regulations regarding safety and environmental handling of products, packaging, and related items.