Distribution Operations Supervisor

Walgreens•Waxahachie, TX

4d•$65,000 - $113,750

About The Position

The Distribution Operations Supervisor oversees a designated functional area in a distribution center, coordinating daily activities and monitoring productivity and work quality against KPIs. In partnership with management, the supervisor helps define resource needs and works within budget and staffing parameters to meet business objectives. The role monitors inventory and merchandise movement through SIMS/AS-400 system applications and maintains accurate records for team members, equipment, and KPIs. The supervisor coaches, trains, and manages team members, including through on-the-job training, Observe, Coach, and Recognize sessions, performance assessments, retraining, improvement plans, and disciplinary actions as appropriate. The role supports engagement and communication across teams, monitors staffing needs, and addresses team member concerns. It also promotes continuous improvement and ensures compliance with applicable operating procedures, safety programs, company policies, and relevant regulations. Walgreens serves customers and patients across approximately 8,500 stores in the U.S. and Puerto Rico and has approximately 220,000 team members. The role’s salary depends on factors including geography, skills, education, and experience; the position will remain open until filled.

Requirements

Bachelor’s degree and at least 1 year of experience collaborating on or leading team projects; or High School/GED and at least 4 years of such experience; or High School/GED and U.S. Armed Forces or equivalent experience demonstrating leadership skills.
At least 1 year of experience assisting management with assigning work and responsibilities to coworkers and/or performing other managerial tasks, such as monitoring work or taking attendance.
Experience using Microsoft Office suite.
Willingness to work any shift.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience building and maintaining relationships within a team.

Nice To Haves

Bachelor’s degree and at least 1 year of experience working in a distribution center or production environment.
Experience indirectly managing team members, including coaching, mentoring, assisting with development and training, and assigning work or projects.
Intermediate to advanced experience using Microsoft Office suite.
Experience with SPC tracking, AS400, Sort View, or ISS.
Experience in distribution, warehousing, or logistics.
Experience analyzing operational reports.
Experience in a LEAN manufacturing or logistics environment.

Responsibilities

Supervise team members in a designated distribution center functional area and monitor their productivity and work quality.
Manage team member performance using progress summaries, retraining, job performance assessments, performance improvement plans, and disciplinary actions as appropriate.
Mentor team members through on-the-job training; collaborate with the DC Trainer on orientation and training checklists; conduct Observe, Coach, and Recognize sessions; and recommend or help develop training curricula.
Conduct Management by Walking Around to promote safety, address concerns, communicate information, and enforce distribution center guidelines.
Build team morale and engagement, encourage participation in workplace activities, and foster positive communication between cross-functional teams.
Enter daily performance forecasts into productivity and efficiency reports, update system applications, and use performance, KPI, balancing, and flow reports to manage daily results.
Ensure compliance with Centers of Excellence standard operating procedures for applicable functional areas.
Support continuous improvement, including LEAN initiatives, to improve processes and reduce waste.
Work with management to measure performance compliance and direct appropriate actions by team members and equipment to maintain required performance levels.
Maintain required records for team members, equipment, and KPIs.
Participate in administrative activities, including defining resource needs and working within budget and staffing parameters; assist with daily staffing needs, vacation planning, turnover monitoring, and volume monitoring.
Participate in addressing team member concerns, including reporting, follow-up, investigation, and disciplinary processes.
Promote a safe environment and comply with company policies and applicable regulations regarding safety and environmental handling of products, packaging, and related items.