Distribution Operations Associate
About The Position
Disney Entertainment and ESPN Product & Technology is a global organization focused on building and advancing the technological backbone for Disney’s media business. The team combines technology with creativity to create world-class products, enhance storytelling, and drive innovation and scalability. Content Platforms & Operations specifically handles the development and advancement of technical and operational functions for the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes managing the media supply chain, storage, distribution operations, media localization, and transmission. The team also serves as a key collaboration point between Product & Technology and regional business teams across EMEA, APAC, and LATAM.
Requirements
- Bachelor’s degree
- 3 years of experience in media project management
- 3 years of experience managing vendors and clients
- 3 years of experience in localization
- Proficiency with project management tools
- Excellent organizational skills and attention to detail
- Exceptional communication skills, with the ability to manage multiple stakeholders
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Knowledge of digital distribution supply chain workflow
Nice To Haves
- Ability to anticipate and respond to client requirements proactively
- Excellent problem-solving abilities, and a focus on delivering exceptional, forward-thinking service
- Up-to-date technical knowledge in digital media tools and technologies
- Technical resource capable of navigating complex digital ecosystems
- Familiarity with multiple languages and cultural nuances is a plus
Responsibilities
- Manage servicing for Currents Next Day Air for EST platforms, along with catalog, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally including Disney+, Hotstar, DTC, and EST platforms.
- Extensive management of orders, curating source assets, communicating with customers, clients, & internal business ops team, vendor & asset management, inventory research, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.
- Coordinate the creation of servicing, and localization assets used to service clients across all media types.
- Ensure the delivery timeline is on track, and schedules are maintained.
- Escalate impact to schedules when needed.
- Act as a liaison between vendors, internal departments, and clients.
- Manage post charts, on time asset delivery, and weekly milestones.
- Ensure Disney specifications and SLA with vendors are met.
- Responsible for the creation and validation of total estimated cost documentation and ensure work ordered is completed on budget.
- Reconcile actual billable work and credit memos at the completion of a project.
- Review and approve invoicing.
- Work closely with vendors to manage localization orders in over 40 languages.
- Troubleshoot and manage rejections from clients and streaming platforms, perform root cause analysis, fix the reported issue, and oversee redelivery.
- Escalate complex issues to senior management as needed.
Benefits
- Bonus and/or long-term incentive units may be provided as part of the compensation package
- Full range of medical, financial, and/or other benefits, dependent on the level and position offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
