Team Leader, Associate Distribution Operations

AES•Dayton, OH

19h•Onsite

About The Position

The AES Corporation (NYSE: AES), a Fortune 500 company, is a global energy leader operating in 14 countries, committed to innovation and collaboration in the energy revolution. Recognized as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022 and certified as a Great Place to Work, AES is the #1 globally in renewable energy sales to corporations, with $12.7B in revenues in 2023, providing electricity to 25 million customers worldwide. The company is dedicated to achieving net-zero goals by 2050, aligning with the Paris Agreement, and is pioneering solutions like 24/7 carbon-free energy for data centers to drive rapid global decarbonization. This role offers an opportunity to contribute to a cleaner, more sustainable future. The Team Leader, System Operation & Dispatcher provides frontline leadership for AES Ohio’s 24x7 Distribution Control Room. This position holds full shift accountability for dispatch operations, outage response, and real-time system control. It is a mission-critical role impacting public safety, regulatory compliance, grid reliability, and customer satisfaction. The Team Leader directly influences operational performance outcomes such as restoration efficiency, call quality, and system status accuracy, and plays a key role in storm response and emergency operations. This role operates in a high-risk, high-reliability environment, requiring real-time decision-making under pressure, with decisions directly impacting employee and public safety, regulatory compliance, customer experience, and system reliability. The Supervisor must interpret complex system conditions, prioritize competing operational demands, and apply established procedures and engineering concepts with sound judgment.

Requirements

Demonstrated experience in electric distribution operations or control room/dispatch environments
Good communication skills needed to ensure all applicable information is gathered and provided to appropriate parties.
Supervisory or team leadership experience in operations
Strong working knowledge of OMS and utility operational systems
Ability to maintain required qualifications (TWIC, CIP, internal certifications)

Nice To Haves

Associate’s degree in a related field preferred or equivalent experience

Responsibilities

Full shift authority over dispatch and control room operations, including OMS utilization, crew coordination, switching/tagging oversight, and system status management.
Direct supervision of Associate Distribution Operators and coordination of contractors and field resources; responsible for performance management, coaching, training progression, and adherence to safety and compliance standards.
Ensures compliance with PUCO regulations, CIP requirements, AES policies, and safety procedures; leads response to system disturbances and supports audits and post-event reviews.
Oversees call management quality, outage response effectiveness, restoration performance, and operational readiness, using KPIs, coaching, and corrective actions to drive results.
Oversees call review and call management performance to ensure quality, compliance, and consistency in call handling, documentation, coding, and OMS closure, and uses KPIs, coaching, and corrective actions to address performance gaps and improve results.
Serves as a central operational hub between field crews, internal departments, and external stakeholders during normal and emergency conditions.
Leads a shift-based team in a 24x7 operational environment.
Accountable for operational outcomes during assigned shift.
Influences workforce performance, safety culture, and compliance posture.
Acts as incident leader during outages, storms, and emergency events.
Accountable for call quality, documentation accuracy, coding integrity, and OMS closure performance through structured review, KPI monitoring, coaching, and corrective action.