Team Leader, Associate Distribution Operations

AES US•Dayton, OH

17h•Onsite

About The Position

The AES Corporation (NYSE: AES), a Fortune 500 company, is a global leader in the energy revolution, operating in 14 countries. Recognized as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022 and certified as a Great Place to Work, AES is committed to innovation and collaboration. The company is ranked #1 globally in renewable energy sales to corporations, with $12.7B in revenues in 2023, providing electricity to 25 million customers worldwide. AES is dedicated to achieving a net-zero future, aligning with the Paris Agreement's goals by 2050, and is pioneering solutions like 24/7 carbon-free energy for data centers. This role is for a Team Leader, System Operation & Dispatcher, providing frontline leadership for AES Ohio’s 24x7 Distribution Control Room. This position holds full shift accountability for dispatch operations, outage response, and real-time system control, making it mission-critical for public safety, regulatory compliance, grid reliability, and customer satisfaction. The role directly impacts operational performance, including restoration efficiency, call quality, and system status accuracy, and is crucial during storm response and emergency operations. Operating in a high-risk, high-reliability environment, the position demands real-time decision-making under pressure, with decisions affecting employee and public safety, regulatory compliance, customer experience, and system reliability. The Supervisor must interpret complex system conditions, prioritize competing operational demands, and apply established procedures and engineering concepts with sound judgment.

Requirements

Demonstrated experience in electric distribution operations or control room/dispatch environments
Good communication skills needed to ensure all applicable information is gathered and provided to appropriate parties.
Supervisory or team leadership experience in operations
Strong working knowledge of OMS and utility operational systems
Ability to maintain required qualifications (TWIC, CIP, internal certifications)

Nice To Haves

Associate’s degree in a related field preferred or equivalent experience

Responsibilities

Full shift authority over dispatch and control room operations, including OMS utilization, crew coordination, switching/tagging oversight, and system status management.
Direct supervision of Associate Distribution Operators and coordination of contractors and field resources; responsible for performance management, coaching, training progression, and adherence to safety and compliance standards.
Ensures compliance with PUCO regulations, CIP requirements, AES policies, and safety procedures; leads response to system disturbances and supports audits and post-event reviews.
Oversees call management quality, outage response effectiveness, restoration performance, and operational readiness, using KPIs, coaching, and corrective actions to drive results.
Oversees call review and call management performance to ensure quality, compliance, and consistency in call handling, documentation, coding, and OMS closure, and uses KPIs, coaching, and corrective actions to address performance gaps and improve results.
Serves as a central operational hub between field crews, internal departments, and external stakeholders during normal and emergency conditions.
Leads a shift-based team in a 24x7 operational environment
Accountable for operational outcomes during assigned shift
Influences workforce performance, safety culture, and compliance posture
Acts as incident leader during outages, storms, and emergency events
Accountable for call quality, documentation accuracy, coding integrity, and OMS closure performance through structured review, KPI monitoring, coaching, and corrective action