Distribution Manager RMX

Amrize•Metairie, LA

11d

About The Position

The Distribution Manager leads a seasoned team within the Ready Mix Concrete organization, supporting a customer-centric culture while balancing cost efficiency with the needs of customers who depend on on-time delivery. The role provides leadership for complex customer situations and escalations, determines resolutions related to order placement and scheduling, and facilitates accurate, timely communication among the plant, field, drivers, and dispatch center. The manager oversees day-to-day distribution center activities in accordance with established policies and procedures.

Requirements

High school diploma or equivalent, or five years of equivalent experience.
Minimum of five years of dispatch or customer service experience.
SAP experience.
Computer skills, including Excel, Word, and Project.
Demonstrated good judgment and discretion.
Strong organizational skills and attention to accuracy.
Ability to follow established processes and/or document new processes.
Ability to work under pressure and meet critical deadlines while remaining detail-oriented.
Excellent customer service skills and ability to work as part of a team.
Ability to cooperate with employees, customers, clients, and the public.
Ability to manage multiple responsibilities and deal effectively with people using a facilitative approach.
Excellent oral and written communication skills.
Strong leadership, problem-solving, time-management, and project-management skills.
Adherence to safety protocols and proper use of approved personal protective equipment, including respirators where required. Employees required to wear respirators must be clean-shaven where the respirator seal meets the face to pass fit tests.

Nice To Haves

Bachelor’s degree.
Previous supervisory experience.
Bilingual Spanish skills may be desired.

Responsibilities

Ensure customer service activities support the organization’s strategic objectives and maintain a high level of customer satisfaction.
Review order entry and assess schedules to optimize driver productivity.
Resolve complex or escalated customer service situations, including issues raised to senior management within customer organizations.
Provide excellent customer service to internal and external customers and exceed customer expectations.
Ensure order processing and dispatch are accurate and timely, and provide day-to-day oversight of the Dispatch Center team.
Work with the Regional Sales team to improve communication and service, support increased sales, and improve service.
Analyze customer service information, select appropriate resolutions, and identify opportunities to improve the customer experience.
Work closely with Commercial Manager and Territory Sales Managers, Plant Managers, Materials Performance (Quality), and Credit Collections personnel.
Identify continuous process improvements and potential cost savings, and perform cost analysis to ensure optimal sourcing.
Lead and manage front-line and professional support teams to improve effectiveness and efficiency.
Complete root cause analysis and implement changes to prevent recurring issues.
Manage staff, including selection, hiring, training, performance evaluations, corrective action, promotional recommendations, and work schedules.
Ensure employees arrive on time and remain engaged in assigned activities.
Communicate and implement new and existing department policies and procedures.
Coordinate with other departments to resolve customer service and dispatch issues.
Ensure departmental compliance with safety, regulatory, and environmental requirements.
Perform customer service and dispatch activities as needed to meet customer requirements.
Communicate, improve, and adhere to health, safety, and environmental policies, and promote a culture of safety.

Benefits

Competitive salary.
401(k) pre-tax and/or Roth after-tax retirement savings.
Employee Stock Purchase Plan.
Medical, dental, disability, and life insurance.
Holistic health and well-being programs.
Health Savings Accounts and Flexible Spending Accounts for health and dependent care.
Vision and other voluntary benefits and discounts.
Paid time off and paid holidays.
Paid parental leave, including maternity and paternity leave.
Educational Assistance Program.
Dress for your day.