Distribution Center - Outbound Manager

Petzl•West Valley City, UT

4d•Onsite

About The Position

Petzl America's Distribution Center is seeking a Manager to oversee the daily operations of the outbound portion of the DC. The successful candidate will lead the DC team in a manner that contributes to the company mission and vision of getting the right product to the right place in the right quantity at the right time and in the best condition. This role ensures completion of daily operations and expectations safely and efficiently by providing daily management of leads and the supporting technicians. You will be the point person for troubleshooting, concerns, operations and any issue needing escalation in the outbound operations. You will provide back-up for the DC Director and outbound leads as needed.

Requirements

Proven experience in operational management or distribution management.
Prior independent or direct management experience.
Growth minded with a focus on efficiencies.
Demonstrated ability to motivate team members with a track record of surpassing KPIs.
Demonstrated ability to prioritize multiple needs, and switch from being reactive to proactive in day-to-day work.
Demonstrated ability to digest data and make results actionable.
Excellent verbal and written communication skills.
Comfortable with situational management; flexible, patient, open to change.
Professional maturity; proven ability to make sound decisions based on education and/or job knowledge.
Positive attitude and motivation.
Strong work ethic and personal integrity.
Valid authorization to work in the United States.
No current or future employment visa sponsorship (e.g., H-1B, TN, etc.) is offered for this role.

Nice To Haves

Be trained as a trainer for fork lift operations, hold training courses to ensure all new hires are properly trained and certified.
Complete familiarization with all aspects of special accounts to include routing, pre-ticketing, special carton requirements, etc.
Be able to process or reference LTL preparation when needed.

Responsibilities

Supports and helps the DC Director and Inbound Manager create a positive work environment for all staff.
Directs and supports the work of assigned DC staff on a daily basis.
Conducts performance reviews and 1/1's with direct reports.
Addresses any needs for corrective/disciplinary action quickly and effectively.
Oversees operational tasks and projects.
Partners with the DC Director in the hiring process, including interviews and selection.
Conducts daily team meetings (SIM) and leads all other meetings as assigned.
Reports employee input to the DC Director and helps develop an action plan to follow-up on this input.
Assesses and addresses employee needs relative to tools, training, and other resources.
Is trained as a trainer for fork lift operations, holds training courses to ensure all new hires are properly trained and certified.
Spends a minimum of 75% of time actively involved in DC operations.
Proactively plans, maps, and communicates workflow with staff for optimum efficiency.
Focuses DC Team on the common goal of same day shipping at 99.75% accuracy.
Promotes and teaches an understanding of product quality and quality of packaging.
Ensures that all orders are prepared and shipped in a timely manner (same day small parcel and 2 day LTL) and reports outbound work status to the DC Director on a daily basis.
Works directly with the Supply Chain team on order/delivery creation and requests.
Coordinates any workload issues and requests as needed.
Works directly with the Account Services teams on order issues and customer requests.
Ensures that any down time is effectively used to complete projects, conduct training, or clean and organize.
Tracks and reports daily on customer claims KPIs and any requested cycle counts or investigation.
Tracks all outbound KPIs: Turnaround, orders, parcels, accuracy and ensures minimum expectations are met by the team and individually.
Works with suppliers on pricing and order demands for shipping supplies.
Manages supply levels and places orders proactively for shipping supplies.
Creates and maintains a working set of procedures for all outbound operations.
Completes familiarization with all aspects of special accounts to include routing, pre-ticketing, special carton requirements, etc.
Organizes workflow and physical space to ensure that customer requirements can be met.
Documents and prioritizes system issues.
Develops working knowledge of SAP and Exacta until an advanced level is attained.
Maintains working knowledge of all mobile devices, workstations (hardware/software) in the DC.
Works with key people on system bugs and improvements.
Helps create a safe and efficient environment, meeting standards as set by OSHA and local fire codes.
Ensures cleanliness and order are maintained in the physical distribution center.
Ensures the distribution center environment and all staff meet safety standards as established by OSHA and county fire codes.