Distribution Center Lead

Mattress Firm • Jacksonville, FL

6d • $20 - $22

About The Position

The Distribution Center Lead contributes to Mattress Firm’s success by assisting with the efficient day-to-day operations of multiple functions within an assigned distribution center, supervising distribution center team members, and helping meet financial objectives. The role ensures that the team follows standardized operational processes and safety policies and procedures, and that the distribution center provides world-class service to internal and external customers. The Lead may also help onboard new team members.

The position involves supporting distribution center operations, budgets, team communication and development, customer service, inventory controls, payroll verification, safety, and continuous improvement. The Lead may perform additional leadership duties, including managing the center when its leader is absent.

Requirements

• High school diploma or equivalent required.
• Legal authorization to work in the United States without the need for sponsorship; proof of work eligibility is required.
• Ability to build goodwill, positivity, and loyalty with team members through an open and approachable manner.
• Ability to motivate and empower individuals and groups to participate, commit, and perform to high standards.
• Ability to build team spirit, encourage collaboration and suggestions, recognize individual and team strengths, and find creative solutions to problems.
• Ability to identify aspects and causes of problems and develop workable solutions.
• Ability to adapt to new situations and change strategies to meet challenges.
• Skill in using tools, hardware, software, and equipment appropriately.
• Ability to collaborate with others to identify problems, provide advice, and develop agreeable solutions.
• Ability to evaluate the effect of business decisions on financial statements and long-term financial health.
• Knowledge of warehouse, logistics, or supply chain operations; warehouse standard operating procedures; basic retail operations; inventory control; safety policies and procedures; and financial analysis, reporting, and budgeting.
• Computer literacy in Microsoft Outlook, Excel, and PowerPoint.
• Ability to meet the physical demands of the warehouse environment, including moving or lifting up to 100 pounds.

Nice To Haves

• Bachelor’s degree preferred.
• Two or more years of related experience preferred.

Responsibilities

• Assist with efficient day-to-day distribution center operations.
• Contribute to meeting the distribution center’s financial objectives compared with budget.
• Foster trust, open two-way communication, and cohesive teamwork; communicate the organization’s vision, mission, and values to the team.
• Communicate with team members through regular meetings and hold one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, and procedures.
• Ensure the distribution center meets company standards for appearance, cleanliness, and functionality.
• Identify opportunities and drive continuous improvement initiatives.
• Help resolve customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure proper safety equipment is used and safety policies and procedures are followed.
• Complete required training modules and certifications by their due dates.
• Communicate professionally with internal and external contacts and escalate concerns or issues to leadership.
• Follow company policies and standards for appearance, functionality, and brand representation.
• Execute performance improvement plans, progressive discipline, and terminations when appropriate and in accordance with company policy.
• Participate in monthly distribution-center-wide meetings and communicate organizational and center wins, opportunities, questions, and concerns.
• Assist Loss Prevention with loss-prevention and safety audits.
• May provide safety training and periodic retraining to team members and contract employees.
• May monitor employee time records and review and approve paid time off and leave-of-absence requests in accordance with policy and procedures.
• May participate in interviewing and hiring potential distribution center team members.
• May manage the distribution center in the absence of the distribution center leader.
• May participate in coaching conversations and administer disciplinary actions.
• May lead or participate in shift-start stand-up meetings or team meetings.
• May help onboard and train new distribution center team members.
• Execute company initiatives and other activities requested by the supervisor.
• Maintain job knowledge by participating in educational opportunities.
• Contribute ideas to optimize or improve the team, department, and company, and take ownership of additional requests that add value.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on mattresses, sleep accessories, cell phones, electronics, travel, car and home loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED