Distribution Center Lead

Mattress Firm•Jacksonville, FL

About The Position

The Distribution Center Lead contributes to Mattress Firm’s success by assisting with the efficient day-to-day operations of multiple functions within an assigned distribution center, supervising distribution center team members, and helping meet financial objectives. The role ensures that team members follow standardized operational processes and safety policies, and that the distribution center provides world-class service to internal and external customers. The position may also support onboarding new team members. The role works in a warehouse environment and includes frequent sitting, standing, walking, talking, and hearing; occasional stooping, kneeling, crouching, or crawling; use of hands and fingers; reaching; and lifting or moving items up to 100 pounds. Sight is required to help ensure personal and workplace safety. The stated shift is 8:30 AM to 5:00 PM.

Requirements

High school diploma or equivalent required.
Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
Ability to build goodwill, positivity, and loyalty with team members by being open and approachable.
Ability to motivate and empower individuals and groups to participate, commit, and perform to high standards.
Ability to build team spirit, encourage collaboration, identify individual and team strengths, invite suggestions, and develop creative solutions.
Ability to identify the aspects and causes of problems and develop workable solutions.
Ability to adapt to new situations and change strategies to meet different challenges.
Skill in using tools, hardware, software, and equipment appropriately.
Ability to collaborate with others to identify problems, provide advice, and develop agreeable solutions.
Ability to evaluate the effect of business decisions on financial statements and long-term financial health.
Knowledge of warehouse, logistics, or supply chain operations; warehouse standard operating procedures; basic retail operations; inventory control; safety policies and procedures; and financial analysis, reporting, and budgeting.
Computer literacy with Microsoft Outlook, Excel, and PowerPoint.
Ability to lift or move up to 100 pounds and perform the physical activities described for the warehouse environment.

Nice To Haves

Bachelor’s degree preferred.
Two or more years of related experience preferred.

Responsibilities

Assist with efficient day-to-day distribution center operations.
Contribute to meeting the distribution center’s financial objectives compared with budget.
Foster trust, open two-way communication, and cohesive teamwork; communicate the organization’s vision, mission, and values to the team.
Communicate with team members through regular meetings and hold one-on-one meetings with direct reports at least twice a month.
Ensure adherence to operational processes, policies, procedures, and safety requirements.
Maintain company standards for distribution center appearance, cleanliness, and functionality.
Identify opportunities and drive continuous improvement initiatives.
Facilitate resolution of customer service issues.
Verify driver payroll for accuracy.
Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
Complete required training modules and certifications by their due dates.
Communicate professionally with internal and external contacts and escalate concerns or issues to leadership.
Follow company policies and standards for appearance, functionality, and brand representation.
Execute performance improvement plans, progressive discipline, and terminations when appropriate and in accordance with company policy.
Participate in monthly distribution center meetings and communicate organizational and distribution center achievements, opportunities, questions, and concerns.
Assist Loss Prevention with loss-prevention and safety audits.
May provide safety and other training, including periodic retraining, to team members and contract employees.
May monitor employee time records and review and approve paid time off and leave requests in accordance with policy.
May participate in interviewing and hiring distribution center team members.
May manage the distribution center when its leader is absent.
May participate in coaching conversations and administer disciplinary actions.
May lead or participate in shift-start stand-up meetings or team meetings.
May help onboard and train new distribution center team members.
Execute company initiatives and other activities requested by the supervisor.
Maintain job knowledge through educational opportunities.
Contribute ideas to improve the team, department, and company, and take ownership of assigned work.

Benefits

Career growth opportunities through on-the-job training and development programs.
401(k) with employer matching.
Mental health and life resources.
Medical, dental, prescription, and vision plans.
On-demand pay.
Base pay or uncapped commission.
Employee discounts, including Mattress Firm mattresses and sleep accessories, cell phones and electronics, travel, and car and home loans.
Additional bonus opportunities may be available at the company’s discretion for eligible roles.

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