Distribution Center Help Desk

Fastenal•Winona, MN

3d•Onsite

About The Position

This entry-level, part-time position is based at Fastenal’s distribution center in Winona, Minnesota. The Help Desk provides customer service to Fastenal branches by answering general questions, providing order tracking, placing orders, performing quality checks, and resolving discrepancies. The role may offer a flexible schedule after onboarding and training and upon meeting performance goals. The position involves using computer programs and warehouse equipment, assisting branches and walk-in customers, locating orders, and learning department functions. Employees are expected to work in a fast-paced environment, maintain an organized work area, and comply with health, safety, and sustainability rules and programs. Fastenal describes its workplace as committed to environmental protection and providing a safe and healthy workplace.

Requirements

Be at least 18 years of age.
Have prior administrative or customer service experience, or industry experience and product knowledge.
Have proficient written and oral communication skills.
Navigate multiple computer programs, including Microsoft Office Suite, and demonstrate computer literacy.
Be proficient in Microsoft Office Suite.
Be highly motivated, self-directed, and customer service oriented.
Demonstrate strong math aptitude, attention to detail, and a sense of urgency.
Have strong problem-solving, deductive reasoning, and decision-making skills.
Be able to learn and perform multiple tasks in a fast-paced environment.
Be able to work independently and in a team environment.
Be willing to work a flexible schedule and extra time as needed.
Demonstrate Fastenal’s core values of ambition, innovation, integrity, and teamwork.
Lift, slide, and lower packages typically weighing 25–50 pounds and potentially up to 100 pounds.
Pass the required drug screen (applicable in the United States, Puerto Rico, and Guam only).

Responsibilities

Operate computer programs, RF scanners, and printers to label products.
Assist branches with product-related questions or issues by phone, email, or online support.
Perform quality checks to verify that product descriptions and quantities match.
Locate orders in the warehouse.
Learn and understand various department functions.
Multitask in a fast-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures.
Retrieve products for walk-in customers at the distribution center.
Maintain the cleanliness and organization of the work area.
Comply with health, safety, and sustainability rules and expectations.
Participate in activities and programs that support the company’s health, safety, and sustainability objectives.
Learn about and assist other departments within the distribution center.
Learn, pass, and practice environmental health and safety training.