Distribution Center Help Desk

Fastenal•Denton, TX

3d•Onsite

About The Position

Fastenal is hiring an entry-level, part-time Distribution Center Help Desk employee at its distribution center in Denton, Texas. The role provides customer service to Fastenal branches by answering general questions, providing tracking information, placing orders, conducting quality checks, and resolving discrepancies. The position may offer a flexible schedule after onboarding, training, and meeting performance goals. The role involves using computer programs, RF scanners, and printers; assisting branches by phone, email, or online support; checking product descriptions and quantities; locating warehouse orders; and retrieving products for walk-in customers. The employee will learn and assist with functions across multiple distribution center departments, maintain an organized work area, and follow company procedures and health, safety, and sustainability expectations.

Requirements

Be at least 18 years of age.
Have prior administrative or customer service experience, or industry experience and product knowledge.
Have proficient written and oral communication skills.
Navigate multiple computer programs, including Microsoft Office Suite, and demonstrate computer literacy.
Use Microsoft Office Suite proficiently.
Be highly motivated, self-directed, and customer-service oriented.
Demonstrate strong math aptitude, attention to detail, and a sense of urgency.
Exhibit strong problem-solving, deductive reasoning, and decision-making skills.
Be able to learn and perform multiple tasks in a fast-paced environment.
Work independently and in a team environment.
Be willing to work a flexible schedule and extra time as needed.
Demonstrate the core values of ambition, innovation, integrity, and teamwork.
Lift, slide, and lower packages typically weighing 25–50 pounds and potentially up to 100 pounds.
Pass the required drug screen where applicable in the US, Puerto Rico, and Guam.

Responsibilities

Operate computer programs, RF scanners, and printers to label product.
Assist branches with product-related questions or issues by phone, email, or online support.
Perform quality checks to verify product descriptions and quantities match.
Locate orders in the warehouse.
Learn and understand various department functions.
Multitask in a fast-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures.
Retrieve product for walk-in customers at the distribution center.
Maintain the cleanliness and organization of the work area.
Comply with health, safety, and sustainability rules and expectations.
Participate in activities and programs that help the company achieve health, safety, and sustainability objectives.
Learn and assist other departments within the distribution center.
Learn, pass, and practice environmental health and safety trainings.