Distribution Center Customer Service I

Pride Mobility & Quantum Rehab•Pontotoc, MS

About The Position

The Distribution Center Customer Service I role provides a high level of customer service to support accurate and timely delivery of customer orders. The position coordinates with Production, Planning & Control (PP&C), Traffic, Sales, and Less Than Truckload (LTL) carriers to manage priorities and meet customer expectations. It also supports order processing and warehouse activities, including pick tickets, shipping documents, inventory cycle counts, and ship confirmation. This is a safety-sensitive position. The employee must follow safety and security rules, promptly report accidents, incidents, and injuries, complete annual CTPAT Security Training, and help keep the work area organized and clear. Duties may be modified or supplemented as necessary. The position requires legal authorization to work in the United States without sponsorship, now or in the future.

Requirements

At least 6 months of customer service experience.
High school diploma or GED.
Must be legally authorized to work in the United States without sponsorship, now or in the future.
Must be a friendly team player, professional, detail-oriented, and honest.
Ability to multitask, problem-solve, and prioritize in a fast-paced working environment.
Ability to utilize Pride systems.
Drive to achieve advancement and continuous improvement.
Willingness to learn and/or adapt to new work methods.
Basic working knowledge of Microsoft Word and Excel.
Excellent verbal and written communication skills.

Nice To Haves

Basic working knowledge of Oracle.
Ability to lift, push, or pull up to 50 pounds.
At least 1 year of shipping experience in a fast-paced warehouse or production environment.
At least 1 year of experience using RF scanners.
Current or previous successful employment experience with Pride Mobility Products Corporation.

Responsibilities

Respond to customer requests to ensure accurate and timely delivery of orders.
Coordinate priorities with Production, Planning & Control (PP&C), Traffic, Sales, and Less Than Truckload (LTL) carriers to meet or exceed customer expectations.
Process pick tickets.
Print, sort, and file Bills of Lading (BOLs).
Assist with rerouting, expediting, and canceling customer orders.
Assist with cycle-counting inventory and ship confirmation in the warehouse when necessary.
Maintain Back Order and Supply Eligible Reports.
Assist in managing the Distribution Center Control Board for orders.
Strictly observe safety and security rules and promptly report accidents, incidents, or injuries to management.
Complete annual CTPAT Security Training.
Focus on continuous improvement and consistently demonstrate good business judgment.
Work effectively with all Pride departments to exceed internal and external expectations.
Assist with organizing and cleaning the work area, keeping aisles and walkways clear.