Distribution Center Customer Service I

Pride Mobility Products Corporation•Pontotoc, MS

16h

About The Position

Provide a high level of customer service to support the accurate and timely delivery of customer orders. The position coordinates order priorities with internal departments and carriers, processes shipping documentation and order changes, and assists with warehouse inventory and shipping activities when needed. This is a safety-sensitive position. Pride Mobility Products Corporation may modify duties or assign other duties as necessary.

Requirements

At least 6 months of customer service experience.
High school diploma or GED.
Friendly, professional, detail-oriented, honest team player.
Ability to multitask, solve problems, and prioritize in a fast-paced work environment.
Ability to utilize Pride systems.
Drive to achieve advancement and continuous improvement.
Willingness to learn and adapt to new work methods.
Basic working knowledge of Microsoft Word and Excel.
Excellent verbal and written communication skills.
Legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

Basic working knowledge of Oracle.
Ability to lift, push, or pull up to 50 pounds.
At least 1 year of shipping experience in a fast-paced warehouse or production environment.
At least 1 year of experience using RF scanners.
Current or previous successful employment with Pride Mobility Products Corporation.

Responsibilities

Respond to customer requests to ensure accurate and timely delivery of orders.
Coordinate priorities with Production, Planning & Control (PP&C), Traffic, Sales, and Less Than Truckload (LTL) carriers to meet or exceed customer expectations.
Process Pick Tickets.
Print, sort, and file Bills of Lading (BOLs).
Assist with rerouting, expediting, and canceling customer orders.
Assist with cycle-counting inventory and ship confirmation in the warehouse when necessary.
Maintain Back Order and Supply Eligible Reports.
Assist in managing the Distribution Center Control Board for orders.
Observe safety and security rules and promptly report accidents, incidents, and injuries to management.
Complete annual CTPAT Security Training.
Focus on continuous improvement and consistently demonstrate good business judgment.
Work effectively with all Pride departments to meet or exceed internal and external expectations.
Assist with organizing and cleaning the work area, keeping aisles and walkways clear.