Customer Service Representative Distribution Center

Bedrosians Tile and Stone•Jacksonville, FL

7d•$19 - $21

About The Position

Under the supervision of the Operations Manager, the Distribution Customer Service Representative provides exceptional customer service to company branches by delivering accurate, reliable, and helpful information in a timely manner and assisting branches in resolving problems. The role supports daily distribution orders, shipments, order updates, invoicing, and coordination with branch, transportation, and warehouse staff. The representative also covers other customer service representatives when needed and performs other duties required for the position.

Requirements

High school diploma or equivalent.
Three years of experience in customer service.
Excellent verbal and written English communication skills.
Close attention to detail and a high level of accuracy.
Excellent attendance at current or previous employment.
Desire to work in a fast-paced and positive environment.
Self-motivated, proactive, and career-driven.

Nice To Haves

College degree.
Bilingual in Spanish.

Responsibilities

Manage daily orders placed by branches for products supplied by the ADC.
Build truckload shipments on scheduled delivery days.
Communicate freight quotes for special deliveries to the Transportation Department.
Review each transfer order for material status and availability, and manage back orders.
Assist branch staff with questions or revisions regarding their orders.
Communicate with branch staff about issues or changes to their orders.
Create pick tickets and distribute them to ADC warehouse shipping supervisors.
Schedule LTL carriers and process LTL Bills of Lading.
Invoice and file completed pick tickets and invoices.
Work with branch and ADC staff to resolve shipment and invoice errors and make corrections.
Cover duties of other customer service representatives when they are out of the office.
Find solutions to issues and adapt quickly to changes.
Work cooperatively in a team environment.
Work within the framework of the company's defined policies, procedures, goals, and directives.
Perform other duties required of the position.