Distribution Analyst
About The Position
The Senior Distribution Analyst serves as the primary owner for customer-facing distribution execution and outbound operations across key US distribution centers. The role supports the US Distribution Manager by leading day-to-day outbound execution across the distribution network and helping ensure service, compliance, and customer commitments are met. The analyst monitors deliveries, reviews open deliveries, resolves delivery blocks and push requests, investigates zero-pick activity, coordinates warehouse cancellations and exports, manages LTL and partial shipments and HVR/LVR activity, supports Value Added Services and product complaint returns/OZ requests, and monitors and resolves outbound SAP IDOC issues. The role also analyzes logistics data, investigates shipment delays, damage, and discrepancies, and optimizes distribution processes. The position works closely with distribution centers, Customer Service, Quality, BTS, Transportation, Trade Compliance, Planning, external 3PL partners, and other stakeholders to resolve issues promptly, improve operational flow and delivery performance, and support reliable fulfillment for customers and patients.
Requirements
- Five years of experience in warehousing, distribution, and/or supply chain management.
- Experience with fulfillment services, warehouse operations, warehouse design, and system configuration support.
- Familiarity with warehouse management systems, including platforms used by external 3PL partners.
- Hands-on experience applying basic to advanced analytics tools and techniques to monitor operational performance and support issue resolution.
- Ability to analyze and interpret data to identify trends, assess root causes, and support timely operational decisions.
- Strong analytical and data-driven decision-making skills to prioritize operational issues, support root-cause analysis, and drive continuous improvement.
- Ability to identify distribution inefficiencies, evaluate shipment delays, damages, and discrepancies, and coordinate corrective actions.
- Strong cross-functional collaboration skills with IT/BTS, Commercial, Finance, Supply Chain, distribution centers, external 3PL partners, and stakeholders at varying organizational levels.
- Extensive knowledge of SAP, S/4, JDA, external 3PL WMS platforms, and/or similar distribution and supply chain systems.
- Well-developed interpersonal skills, including strong presentation, verbal, and written communication skills.
Nice To Haves
- Bachelor’s degree, preferably in business or supply chain, or equivalent experience.
Responsibilities
- Own day-to-day outbound operational support across US and Puerto Rico distribution centers, including order fulfillment, shipment readiness, dock activity, carrier handoffs, and issue escalation.
- Monitor deliveries and review open deliveries to identify aging deliveries, delayed pick/pack activity, blocked orders, shipment discrepancies, and other risks.
- Lead resolution of delivery blocks, delivery push requests, zero-pick investigations, and warehouse cancellations; identify root causes, align owners, document actions, and drive timely closure.
- Serve as an operational escalation point for Customer Service, investigating fulfillment issues, delivery status concerns, partial shipment impacts, cancellations, and urgent customer needs.
- Monitor and resolve outbound SAP IDOC issues with BTS, 3PL partners, and internal operations teams.
- Support Value Added Services readiness and execution, including inventory availability, labeling or packaging requirements, exception management, and reconciliation.
- Support HVR/LVR processes by monitoring order and release activity, coordinating execution, resolving exceptions, and ensuring prioritization and documentation.
- Coordinate product complaint returns and OZ requests with Customer Service, Quality, distribution centers, and transportation teams; track activity through closure and escalate delays or documentation gaps.
- Analyze and improve the efficiency and effectiveness of the physical movement of goods.
- Interpret data related to warehousing and delivery performance.
- Investigate and address distribution inefficiencies such as shipment delays, damages, and discrepancies.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligibility to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
