DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 48001716

State of Florida•TALLAHASSEE, FL

12d•$38,264 - $42,090•Onsite

About The Position

This Desktop Support Technician role supports the Department’s IT infrastructure by maintaining and upgrading end-user devices, implementing cloud-based collaboration tools, and providing remote and on-site technical support. The position is part of a collaborative team focused on delivering reliable, secure, and user-friendly technology services to agency staff. Work with other Data Center teams to set up new clients or to change existing clients’ hardware and software configurations. This position is not approved for telework and must report to the location listed above.

Requirements

Effective verbal and written communication skills.
Ability to analyze and resolve technical issues independently or collaboratively.
Strong organizational and multitasking abilities.
Working knowledge of PC hardware, Windows 11 operating systems, and Microsoft 365 applications.
Familiarity with Microsoft Remote Assistance, Remote Help, and Teams for remote support and collaboration.
Experience with mobile device management and encryption tools.
Ability to evaluate data and make informed decisions.
Ability to establish and maintain positive working relationships.
Commitment to producing high-quality, efficient, and user-focused services.
Must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions.
Must interact courteously with others.
Performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.
Attendance is an essential function.
Must report to the location listed above.
Must be registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS if born on or after October 1, 1962.

Nice To Haves

Applicants who have experience researching, evaluating, and testing new technologies in accordance with MIS goals.
Applicants who have direct experience collecting, evaluating, and analyzing data to develop alternative recommendations.
Applicants who can demonstrate, model, and reinforce the agency’s fundamental values of quality, fairness, cooperation, respect, commitment, excellence, honesty, and teamwork.

Responsibilities

Upgrade and maintain devices to the latest agency-approved version of Windows 11.
Deploy and support Microsoft 365 applications across user devices.
Provide remote and onsite support for teleworking employees using: Microsoft Remote Assistance and Remote Help for secure, real-time troubleshooting; Microsoft Teams for chat-based support, screen sharing, and collaborative problem-solving.
Create and maintain technical documentation for supported hardware and software.
Reconfigure workstations for new and existing users, including hardware and software setup.
Collaborate with Data Center teams to onboard new users and modify existing configurations.
Research, evaluate, and test emerging technologies aligned with team goals.
Assist with implementing collaboration and cloud-based tools such as Teams, OneDrive, SharePoint Online, and M365.
Support mobile device and application management tools including Intune, BitLocker, and Azure Active Directory.
Participate in on-call or callback rotations as needed.
Perform other duties as assigned.

Benefits

State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment
Maternity and Parental Leave Benefits