DISTRIBUTED COMPUTER SYSTEMS ANALYST - 80080793

State of Florida•Alachua, FL

2d•Hybrid

About The Position

This position is responsible for desktop and network support which includes installing, configuring, and supporting local area networks (LAN) and the wide area network (WAN). This position maintains all computer hardware and software, laptops, and network equipment at multiple sites. This position is also responsible for monitoring the network to ensure network availability to all system users and will perform necessary maintenance to support network availability. Incumbents may also assist other support staff to plan, coordinate, and implement network security measures.

Requirements

Knowledge and experience supporting Windows Server 2019 and desktop computers running Windows 11.
Knowledge and experience with Microsoft Office and OWA.
Knowledge of Microsoft System Center Configuration Manager.
Knowledge and experience working with Backup Exec and TrendMicro Anti-virus software.
Knowledge of distributed processing operations, procedures, and equipment.
Knowledge of problem-solving techniques.
Knowledge of computers and software.
Knowledge of the principles, practices, and techniques of computer systems analysis.
Ability to work independently and as a team member.
Ability to understand and apply laws, rules, regulations, policies, and procedures.
Ability to process information logically and solve problems.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Ability to plan, organize, and coordinate work assignments.
Ability to remotely troubleshoot and resolve technical incidents.
Strong organizational skills.

Nice To Haves

Experience troubleshooting and repairing desktop, laptop, server, and other IT hardware and software.
Experience assisting users with hardware and software issues and training users on proper system use.
Experience supporting data backup processes and system security practices.
Experience conducting equipment inventories and maintaining asset accountability.
Experience monitoring system performance and supporting multi-site environments.

Responsibilities

Troubleshoot and repair desktop, laptop, server, and other IT hardware and software problems.
Assist users with identifying and solving computer hardware and software problems.
Assist users in learning proper use of computer equipment and software.
Maintain up-to-date knowledge of IT systems to provide information or guidance on purchasing and use of computer systems and programs.
Implement plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure.
Conduct and verify data backups of servers under assigned responsibility.
Conduct comprehensive annual inventories of assigned computer equipment.
Maintain computer file security while incorporating new software, correcting errors, or managing user access.
Communicate with users and keep management informed of issues such as data access needs and security concerns.
Monitor use of data files and regulate access to safeguard information.
Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems.
Monitor system performance and equipment capacity requirements.
Implement procedures for installing, using, and troubleshooting communications hardware and software.
Use computer devices and software to prevent unauthorized access to Agency data and property.
Execute plans for distribution, setup, and installation of equipment, wiring, and programs.
Perform other related work as required.

Benefits

The Department of Juvenile Justice salutes our heroes.
We are honored to have the opportunity to support our nation’s veterans and their families.
We value the service given to our country and support the hiring of service members and military spouses.
All prospective candidates will be subject to a sex offender check, criminal background checks (state, local, and national) and pre-employment drug screening for direct care positions.
This employer participates in E-Verify (Employment Eligibility).
Candidates must be willing to drive to different locations during business hours.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements.