DISTRIBUTED COMPUTER SYSTEMS ANALYST - 31000202

State of Florida•TALLAHASSEE, FL

12d•Onsite

About The Position

The Distributed Computer Systems Analyst reports to the Information Systems Director within the Executive Office of the Governor's Office of Information Systems.

Requirements

A high school diploma or its equivalent.
A Basic understanding of Microsoft Office Products.

Nice To Haves

Relevant work experience or technical certifications may be used to demonstrate the required knowledge, but are not strictly required for applicants who demonstrate the aptitude to be trained in the specific duties of the EOG.

Responsibilities

Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
Perform hardware upgrades and replacements.
Manage user accounts and permissions.
Manage software licensing and compliance.
Maintain accurate inventory of hardware and software.
Configure and support network printers.
Diagnose and resolve complex hardware, software, and network issues.
Troubleshoot issues related to operating systems (Windows), applications (Microsoft Office Suite, specialized software), and peripherals.
Troubleshoot issues with mobile devices (iOS, Android) and their integration with enterprise systems.
Troubleshoot hardware failures and perform repairs.
Troubleshoot software installation and configuration issues.
Provide on-site and remote technical support to end-users.
Respond to support requests via phone, email, and ticketing system.
Receive and manage escalated tickets, ensuring timely resolution.
Maintain a professional and courteous demeanor when interacting with end-users.
Provide excellent customer service and ensure user satisfaction.
Accurately document all support activities in the ticketing system.
Identify and document recurring issues and contribute to the development of permanent solutions.
Create and maintain knowledge base articles and documentation for common issues and resolutions.