Disrepair Co-ordinator

Cross Keys

3d • Remote

About The Position

We’re looking for a highly organised and proactive Disrepair Coordinator to join our team and make a real impact. In this critical role, you’ll take ownership of disrepair cases from start to finish—ensuring they are handled efficiently, compliantly, and with a genuine commitment to delivering a positive customer experience. You’ll be at the heart of the action, bringing together internal teams, contractors, and legal partners to drive timely resolutions and uphold excellent housing standards. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering high-quality outcomes, this is a fantastic opportunity to play a key role in improving homes and lives.

Requirements

• Highly organised with strong attention to detail
• Experienced in housing, repairs, property services, or a similar environment
• Confident managing multiple cases and working to strict deadlines
• An effective communicator, able to liaise with a range of stakeholders
• Comfortable working with legal processes and sensitive information
• Proficient in IT systems and maintaining accurate records

Nice To Haves

• Experience working in social housing, property management and/or disrepair.
• Knowledge of disrepair processes, housing legislation, and compliance requirements
• Experience working with contractors and managing repairs programmes

Responsibilities

• Manage a caseload of disrepair claims from initial notification through to resolution
• Liaise with legal teams, surveyors, contractors, and tenants to coordinate timely repairs
• Ensure all cases are handled in line with relevant legislation, policies, and timeframes
• Monitor progress of works, ensuring deadlines and quality standards are met
• Maintain accurate records, documentation, and audit trails
• Prepare case summaries, reports, and updates for stakeholders
• Support legal proceedings, including provision of documentation and evidence where required
• Identify trends and contribute to service improvements to reduce future disrepair cases

Benefits

• A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
• Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
• Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
• Enhanced maternity and paternity pay.
• CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
• Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed