Disputes Paralegal - (6 month contract)

Whatnot • New York, NY

6d • $65 - $90 • Remote

About The Position

Whatnot is the largest livestream shopping platform in North America and Europe. We are looking for a Disputes Paralegal to join our Legal team on a temporary basis, initially for a six month term. This role has the potential to convert to a full-time position based on performance and business needs. In this role, you’ll work closely with our Litigation Counsel to support a high volume of disputes matters, helping to keep our legal operations running smoothly and efficiently. This is a great opportunity for someone who thrives in a fast-paced environment, has strong organizational instincts, and wants to contribute to a team that’s building something genuinely new.

Requirements

• 5+ years of paralegal or legal support experience, preferably in litigation, disputes, or a high-volume legal environment.
• Experience with demand letter intake and response drafting, or other structured legal correspondence workflows.
• Strong written communication skills — you can write clearly and concisely, and know how to calibrate tone for sensitive situations.
• Excellent organizational skills and the ability to manage a large volume of matters simultaneously without losing track of details.
• Comfort working cross-functionally and getting up to speed quickly in a new environment.
• Experience with AI platforms, such as GC AI, Claude CoWork, and Glean.

Nice To Haves

• Familiarity with legal matter management tools or case tracking systems is a plus.
• Prior experience at a tech company, marketplace, or fast-paced startup is a plus but not required.

Responsibilities

• Manage and triage incoming disputes matters, ensuring accurate and timely intake across a variety of claim types (e.g., demand letters, pre-litigation disputes, arbitration threats).
• Draft and send initial responses to users on behalf of Litigation Counsel, following established templates and escalation protocols.
• Maintain and organize case tracking systems to ensure nothing falls through the cracks.
• Coordinate with internal stakeholders across Trust & Risk, Customer Experience, and Legal Operations to gather facts and documentation relevant to disputes.
• Support Litigation Counsel in preparing materials for active matters, including organizing records, summarizing communications, and tracking deadlines.
• Assist with building and refining intake workflows and response playbooks as our disputes function scales.
• Utilize AI driven tools to improve efficiency and further refine workflows.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed