Dispensary Supervisor - Off the Charts | Dispensary

King City Gardens • Dayton, OH

5d • Onsite

About The Position

The Dispensary Supervisor supports the day-to-day operations of an adult-use cannabis dispensary licensed under Ohio’s Division of Cannabis Control (DCC). This role ensures full regulatory compliance, manages team performance, maintains secure product handling, and delivers first-class experience to customers aged 21 and over.

Requirements

• Must be 21 years of age or older.
• High school diploma or equivalent required.
• Minimum 2 years of retail leadership or supervisory experience (cannabis preferred).
• Working knowledge of Ohio adult-use cannabis laws (ORC 3780 & OAC 1301:18) or willingness to complete compliance training.
• Strong interpersonal, communication, and conflict-resolution skills.
• Proficiency with POS and inventory systems such as Dutchie, BioTrack, and Metrc.
• Must successfully complete a DCC background check and fingerprinting process.

Nice To Haves

• Associate or Bachelor’s degree preferred.

Responsibilities

• Enforce all DCC regulations, including customer age verification, purchase limits, and advertising restrictions.
• Maintain 24/7 video surveillance, secure access points, and alarm systems.
• Conduct daily inventory audits, loss prevention reviews, and discrepancy reporting in Metrc.
• Ensure ID verification and customer access protocols are strictly followed.
• Maintain transaction records, destruction logs, employee certifications, and incident reports.
• Supervise, coach, and schedule budtenders, receptionists, and floor staff across shifts.
• Train new hires in Ohio cannabis law, customer service, and POS operation.
• Lead team huddles to discuss promotions, safety, and DCC updates.
• Hold employees accountable for compliance, accuracy, and professionalism.
• Support the sales floor, manage customer flow, and assist during high-volume periods.
• Resolve escalated guest concerns and ensure compliant resolutions.
• Oversee product displays, signage, and promotional adjustments within regulatory limits.
• Monitor inventory movement, coordinate restocks and verify expiration and packaging compliance.
• Prepare and submit daily sales, incident, and discrepancy reports to management.
• Liaise with inspectors, vendors, and state agencies during audits and visits.
• Stay informed on evolving DCC rules and communicate changes to the team.

Benefits

• As a Dispensary Supervisor, you’ll play a key role in leading a dynamic team and ensuring every guest interaction reflects professionalism, integrity, and care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED