Dispensary Supervisor - Off the Charts | Dispensary

King City Gardens•Dayton, OH

6d•Onsite

About The Position

The Dispensary Supervisor supports the day-to-day operations of an adult-use cannabis dispensary licensed under Ohio’s Division of Cannabis Control (DCC). This role ensures full regulatory compliance, manages team performance, maintains secure product handling, and delivers first-class experience to customers aged 21 and over.

Requirements

Must be 21 years of age or older.
High school diploma or equivalent required
Minimum 2 years of retail leadership or supervisory experience (cannabis preferred).
Working knowledge of Ohio adult-use cannabis laws (ORC 3780 & OAC 1301:18) or willingness to complete compliance training.
Strong interpersonal, communication, and conflict-resolution skills.
Proficiency with POS and inventory systems such as Dutchie, BioTrack, and Metrc.
Must successfully complete a DCC background check and fingerprinting process.

Nice To Haves

Associate or Bachelor’s degree preferred.

Responsibilities

Enforce all DCC regulations, including customer age verification, purchase limits, and advertising restrictions.
Maintain 24/7 video surveillance, secure access points, and alarm systems.
Conduct daily inventory audits, loss prevention reviews, and discrepancy reporting in Metrc.
Ensure ID verification and customer access protocols are strictly followed.
Maintain transaction records, destruction logs, employee certifications, and incident reports.
Supervise, coach, and schedule budtenders, receptionists, and floor staff across shifts.
Train new hires in Ohio cannabis law, customer service, and POS operation.
Lead team huddles to discuss promotions, safety, and DCC updates.
Hold employees accountable for compliance, accuracy, and professionalism.
Support the sales floor, manage customer flow, and assist during high-volume periods.
Resolve escalated guest concerns and ensure compliant resolutions.
Oversee product displays, signage, and promotional adjustments within regulatory limits.
Monitor inventory movement, coordinate restocks and verify expiration and packaging compliance.
Prepare and submit daily sales, incident, and discrepancy reports to management.
Liaise with inspectors, vendors, and state agencies during audits and visits.
Stay informed on evolving DCC rules and communicate changes to the team.