Dispensary Clerk

Family HealthCare Network•Visalia, CA

2h•$25 - $30

About The Position

The Dispensary Clerk supports daily dispensary operations and performs customer service duties. The role receives new prescriptions and enters information into the Practice Management and Electronic Health Record System, processes medication labels, answers and directs phone calls, handles refill requests, and stocks and stores medications and vaccines. The clerk regulates department inventory and supplies, orders medications through the software system, and manages the return and disposal of outdated, expired, recalled, or overstocked items. The role also completes Prior Authorization and T.A.R. requests with Medical Provider approval; maintains required medication and program log binders and accurate transfer and prescription logs; and conducts monthly stock medication inventories. Customer service responsibilities include updating patient information, tracking Patient Assistance Program applications, statuses, and refills, and preparing program medications for patient pickup with Medical Providers. The clerk must adhere to the Attendance and Absenteeism Policy and be able to report to and work at any FHCN location at the beginning of or during a shift based on business needs. Other duties may be assigned. For individuals hired effective June 1, 2026, the role requires proof of high school completion with a minimum overall GPA of 2.5 or GED completion with a minimum overall score of 162.5. A stronger GPA from a higher-level degree may be submitted in lieu of high school records. Candidates must also have at least one year of experience and knowledge of pharmacy processes and practices, typically gained on the job, or successful completion of a pharmacy externship with Family HealthCare Network. No licenses or certifications are required. The position requires basic Microsoft Word skills for correspondence and simple reports, Microsoft Excel skills for tables and simple information displays, and Microsoft PowerPoint skills for basic presentations. The employee must communicate routine or non-technical information effectively, both verbally and in writing. The role regularly involves sitting and repetitive hand movements for typing and grasping; frequently involves standing or walking; and occasionally involves bending, twisting, squatting, climbing, kneeling, reaching above or below shoulder height, and moving items up to 30 pounds. The listed pay range is $25.00 to $30.00 per hour.

Requirements

For individuals hired effective June 1, 2026: proof of high school completion with a minimum overall GPA of 2.5, or GED completion with a minimum overall score of 162.5; a stronger GPA from a completed higher-level degree may be provided in lieu of high school records.
For individuals hired effective June 1, 2026: at least one year of experience and knowledge of pharmacy processes and practices, typically learned on the job, or successful completion of a pharmacy externship with Family HealthCare Network.
Ability to prepare basic correspondence and simple reports in Microsoft Word.
Ability to use Microsoft Excel to create tables and simple displays of information.
Ability to create basic presentations in Microsoft PowerPoint.
Ability to effectively communicate routine or non-technical information to coworkers and others, verbally and in writing.
Ability to work at any FHCN location based on business needs.
Ability to perform the described physical activities, including occasionally moving items up to 30 pounds.

Responsibilities

Support daily dispensary operations.
Receive new prescriptions and enter information into the Practice Management and Electronic Health Record System.
Process medication labels.
Answer and direct phone calls.
Handle prescription refill requests.
Stock and store medications and vaccines.
Regulate department stock levels, forms, and supplies, including prescription pads, Liquid Nitrogen, Oxygen tanks, and Nitrous Oxide.
Order medications through the software system.
Return outdated, expired, recalled, and overstocked items for credit and disposal.
Complete Prior Authorization and T.A.R. requests with Medical Providers' approval.
Maintain log binders for Sample Medications, Provider Administered Medications, and the $10 Medication Program.
Maintain accurate logs of transferred medications, vaccines, and prescriptions.
Conduct monthly inventories of stock medications.
Update patient information in the system.
Maintain accurate tracking of Patient Assistance Program applications, statuses, and refills.
Prepare Patient Assistance Program medications for patient pickup with Medical Providers.
Adhere to the Attendance and Absenteeism Policy.
Be able to work at any FHCN location at the beginning of or during a shift based on business needs.
Perform other duties as assigned.