Dispensary Associate - Part Time

Trulieve•Plantation, FL

2d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis journey by educating them about product benefits and potential side effects. Associates need sufficient product knowledge to discuss a variety of products and their effects while providing excellent customer service. The primary function is to facilitate customer purchases in accordance with state regulations and provide an exceptional customer experience. This is a part-time retail position reporting to the General Manager. Pay is $15.00 per hour, and the position is also eligible for tips. Hours are flexible based on store needs, up to 25 hours per week, with availability required for evenings, weekends, holidays, and after-hours needs. A comprehensive benefits package, including paid time off, is offered. Associates may be asked to perform additional team tasks, including delivery-associate duties or online-order support, as needed. Delivery duties require a valid driver's license and clear driving record. Online support includes processing orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
Minimum age of 21, or 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism; ability to communicate with all levels of management and staff and maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-associate duties, a valid driver's license and clear driving record.
Ability to move intermittently during the workday; adequate vision and hearing, or prosthetics enabling those senses to function adequately; independence, flexibility, personal integrity, and ability to work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Constant ability to traverse the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Frequent ability to manipulate objects of varying sizes and weights, push or pull up to 50 pounds, lift/carry/position up to 50 pounds, ascend and descend stools, ladders, or steps, and crouch, stoop, kneel, crawl, or otherwise position oneself or objects at floor level.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, appropriate behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
When needed, perform delivery-associate tasks, follow applicable Trulieve policies and procedures, and meet the delivery role's driving requirements.
When needed, assist with processing online orders, including deliveries, within a two-hour timeframe.