Dispatcher

Tech-24 A Commercial Food Service Repair Company Inc • Ashland, VA

8d • $20 - $25 • Onsite

About The Position

123 Equipment Solutions is seeking a Dispatcher to coordinate service operations and support field technicians throughout our service area. The Dispatcher serves as the primary liaison between customers, technicians, and internal team members, ensuring service calls are scheduled efficiently and completed in a timely manner. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining a high level of professionalism and accuracy.

Requirements

• High school diploma or GED required.
• Minimum of 3 years of dispatching, scheduling, or service coordination experience.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Exceptional customer service and problem-solving skills.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and dispatch management software.
• Proficient typing and data entry skills with a high degree of accuracy; 40+ WPM preferred.
• Ability to work independently and within a team environment.
• Ability to manage competing priorities in a fast-paced environment.
• Willingness to participate in an on-call rotation.

Nice To Haves

• Experience in HVAC, refrigeration, foodservice equipment repair, plumbing, electrical, or other field service industries preferred.
• Experience with service management platforms such as Corrigo, EcoTrack, Vixxo, ServiceChannel, or similar software is preferred.

Responsibilities

• Schedule and dispatch service calls to field technicians.
• Coordinate technician schedules, routes, and daily workloads.
• Communicate appointment details, scheduling updates, and service information with customers.
• Prioritize emergency service requests and adjust schedules as necessary.
• Monitor the status of open work orders and ensure timely completion.
• Coordinate follow-up visits and return service calls.
• Maintain accurate customer, scheduling, and service records.
• Provide exceptional customer service through professional communication.
• Serve as the primary communication link between customers and technicians.
• Utilize dispatching and business management software to manage service activities.
• Collaborate with technicians, management, and administrative personnel to support operational efficiency.
• Assist with general office and administrative responsibilities as needed.
• Participate in an on-call rotation as required.

Benefits

• Weekly Pay
• Company computer and equipment provided
• Generous paid time off
• Paid holidays
• Your birthday off
• Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Long-term disability and basic life insurance at no cost to you
• 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED