Dispatcher

Illinois Marine Towing•Joliet, IL

8d•Onsite

About The Position

As a vital member of the Transportation Services Group, the Dispatcher is responsible for ensuring the smooth, efficient and safe logistics and vessel operations for Illinois Marine Towing (IMT). This role requires proactive planning, clear communication, operational management, and incident prevention to meet and exceed customer expectations. The Dispatcher embodies the mission and values of Canal Barge Company and Illinois Marine Towing while contributing S.A.F.E., efficient, and profitable transportation of equipment for our clients.

Requirements

High School Diploma or equivalent required.
Ability to work both independently and collaboratively within a team environment.
Ability to work an on-call rotation.
Excellent communication and interpersonal skills, both written and verbal, with the ability to multi-task.
Excellent analytical and problem-solving abilities.
Ability to build strong relationships and work effectively with vessel Captains, external customers, and the IMT Crewing department.
Strong computer skills, including Microsoft Office and Tow Works.
Logistics Background.

Nice To Haves

An associate or bachelor’s degree preferred, or equivalent work experience.
Marine industry experience and knowledge of USCG regulations preferred.

Responsibilities

Maintain accurate customer accounts by tracking the location and status of customer products and providing timely communication regarding delivery updates.
Maintain communication with vessel Captains to update orders in real-time.
Plan tows based on boat size, horsepower, and weather/water conditions.
Optimize vessel movements to ensure efficient use of company equipment and resources, monitor traffic that boats produce, and communicate with docks and other barge customers to coordinate movements and delays.
Utilize Tow Works to create and manage orders and generate customer invoices.
Understand boat procedures and the Vessel Emergency Response Plan.
Work and collaborate as a team to improve overall operational success.
Coordinate with the CBC logistics team as needed or directed.
Remain accessible and responsive to unforeseen issues or changes in logistics or operations.
Required in person, in the office Monday through Friday. Every third week will be on call nights and the weekend.
Perform other duties as and directed by management.
Carry out the Business Philosophy, Code of Conduct, Mission and Vision of Illinois Marine Towing and Canal Barge Company.