Dispatcher

Aston Carter•New Hope, MN

6d•$22 - $26•Onsite

About The Position

The dispatcher supports a busy HVAC team by coordinating calls, managing schedules, and ensuring clear communication between commercial and residential customers, technicians, and drivers. This role focuses on tracking commercial orders and project updates, routing consumer calls to technicians, and assisting with order entry during slower periods. The dispatcher plays a key role in delivering responsive, friendly service in a fast-paced, team-oriented environment.

Requirements

1–3 years of experience in a fast-paced customer service environment.
Proven ability to handle high call volumes while maintaining accuracy and professionalism.
Strong dispatch, scheduling, or coordination skills, including managing multiple tasks at once.
Proficiency in data entry with attention to detail and accuracy.
Clear, confident, and friendly verbal communication skills.
Customer service mindset with a focus on responsiveness and problem solving.
Ability to work effectively as part of a collaborative office team.
Consistent work history without frequent unexplained job changes.

Nice To Haves

Previous experience routing technicians or coordinating field service teams.
Experience working within the HVAC industry or a related trades or service environment.
Experience in roles such as bartending or serving, demonstrating strong people skills and the ability to thrive in fast-paced settings.
Outgoing, upbeat, or bubbly personality that contributes positively to a close-knit team culture.
Comfort using office systems and tools for scheduling, order entry, and call management.

Responsibilities

Handle inbound calls from commercial clients to track orders, provide project updates, and answer status-related questions.
Manage inbound calls from residential customers, including inquiries about appointments and service issues.
Route consumer calls to HVAC technicians and ensure technicians receive accurate information about customer needs.
Place outbound calls to drivers to confirm their daily schedules and verify their ability to meet commitments communicated to customers.
Coordinate schedules between drivers, technicians, and customers to maintain on-time appointments and efficient routes.
Support the order entry team by entering and updating orders accurately when call volume is lower.
Maintain detailed and accurate records of calls, schedules, and service commitments in the appropriate systems.
Provide friendly, professional, and timely customer service in a fast-paced environment.
Collaborate closely with a team of dispatchers and office staff to ensure smooth daily operations.
Communicate clearly and confidently with customers, technicians, and drivers to resolve questions and issues.
Adapt quickly to changing priorities, schedules, and customer needs throughout the day.