Dispatcher

Day & Ross•Quebec, QC

23d

About The Position

The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhered to.

Requirements

An understanding of the geography of the area
High School graduate or equivalent
Transportation background in dispatch, dock supervision (2-3 years)
Computer literate in Excel and Word
Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
Results focused
Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc.
Must have a strong sense of urgency
Good communication skills
Must be able to work under a flexible work schedule
Must be a hands-on operator, trainer, coach and mentor
Must be able to build and maintain relationships
Must be a self-starter
Bilingualism (English and French) is required for internal communication with terminals across Canada.

Nice To Haves

Equipment knowledge is an asset

Responsibilities

Coordinate deliveries, assign pick up requests, and enter line haul orders in the computer.
Assign appointment freight deliveries to trucks, manifest shipments, and check for expedited shipments.
Answer phones from drivers and customers.
Review yard check to ensure freight is not missed and trucks are on schedule.
Coordinate drivers to come back for second round of deliveries.
Coordinate daily P&D requirements.
Monitor driver performance and report finding to manager.
Identify areas for improvement and efficiencies.
Perform clerical duties for compliance and broker pay as required.
Other related duties as may be required.