Dispatcher

Wisler Plumbing, Heating, Cooling & Electric

3d•Onsite

About The Position

The Dispatcher is the bridge between the technician in the field and the customer in the home. This role is key to establishing the foundation for a successful customer experience. The Dispatcher is expected to perform effectively in an environment where priorities can change and learning on the job is never-ending. The Dispatcher is responsible for staying aware of Wisler technician competencies, geographic dynamics, and how best to interact with each technician to ensure the customer’s needs are met. Wisler Plumbing, Heating, Cooling & Electric proudly serves Roanoke, Franklin County, and the Smith Mountain Lake area. Founded in 1986 by Daniel Wisler, our company was built on one simple principle: always do what is fair and right. From the beginning, Daniel led by example—teaching the importance of integrity, accountability, perseverance, and taking responsibility even when it’s difficult. Those values continue to guide our business today and are deeply woven into our culture. At Wisler, we believe strong values are the difference between a company that simply survives and one that truly thrives. Our team works hard, supports one another, and takes pride in delivering exceptional service to our community. We are committed to developing our people, promoting from within, and creating long-term career opportunities in the plumbing, HVAC, electrical, and water quality industries. At Wisler Plumbing, Heating, Cooling & Electric, we don’t just offer jobs—we build careers. Our culture is built on respect, accountability, and teamwork. We support each other, celebrate success together, and take pride in the work we do for our customers and our community. Whether you are starting your career or bringing years of experience, you will find opportunities here to grow, learn, and make a meaningful impact. Wisler Plumbing, Heating, Cooling & Electric is proud to be an Equal Opportunity Employer.

Requirements

1+ years of Dispatching experience preferred
Successfully pass a drug test
Maintain a clean criminal background
Preferably have a prior call center or dispatcher experience
Willingly commit to working 40 hours a week on-site in our call center
Be available for on-call duties once a month after regular hours to remotely answer phones.
Authorized to work in the U.S.
High School Diploma

Nice To Haves

We are open to training individuals from scratch if a solid candidate is identified

Responsibilities

Dispatch all types of calls in a manner that results in the highest technician productivity and customer satisfaction
Consistently contact each customer before dispatching the technician and follow through on required communications and debriefings
Proactively record and maintain accurate dispatch records, document customer communications and provide follow-through on administrative tasks to ensure operational optimization.