Dispatcher
Heartland Home Services•Fort Wayne, IN
•Onsite
About The Position
The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is critical in maintaining communication between customers, technicians, and management.
Requirements
- Previous experience in dispatching, scheduling, or HVAC industry preferred
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Ability to work in a fast-paced environment
- Proficiency with scheduling software and/or CRM systems
- Basic knowledge of HVAC systems is a plus
Responsibilities
- Schedule and dispatch HVAC technicians for service and maintenance
- Prioritize emergency and urgent service requests
- Monitor technician routes and adjust schedules as needed
- Communicate with customers regarding appointment times and updates
- Maintain accurate records of service calls, customer interactions, and job status
- Work closely with technicians to ensure job completion and efficiency
- Handle inbound calls and provide excellent customer service
- Assist with administrative tasks as needed
Benefits
- Medical starting after 30 days
- Dental
- Vision
- Disability insurance
- Life insurance
- PTO
- Paid holidays
- 401k with matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
