Dispatcher

Day & Ross • Shelby Township, IL

4d • Onsite

About The Position

You belong at Day & Ross. Dispatcher Full-time Charlotte, NC The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhered to. How You’ll Help: Coordinate deliveries, assign pick up requests, and enter line haul orders in the computer. Assign appointment freight deliveries to trucks, manifest shipments, and check for expedited shipments. Answer phones from drivers and customers. Review yard check to ensure freight is not missed and trucks are on schedule. Coordinate drivers to come back for second round of deliveries. Coordinate daily P&D requirements. Monitor driver performance and report finding to manager. Identify areas for improvement and efficiencies.

Requirements

• An understanding of the geography of the area
• High School graduate or equivalent
• Transportation background in dispatch, dock supervision (2-3 years)
• Computer literate in Excel and Word
• Equipment knowledge is an asset
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
• Results focused
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc.
• Must have a strong sense of urgency
• Good communication skills
• Must be able to work under a flexible work schedule
• Must be a hands-on operator, trainer, coach and mentor
• Must be able to build and maintain relationships
• Must be a self-starter
• English required; other languages an asset but not required

Nice To Haves

• Equipment knowledge is an asset
• English required; other languages an asset but not required

Responsibilities

• Coordinate deliveries
• Assign pick up requests
• Enter line haul orders in the computer
• Assign appointment freight deliveries to trucks
• Manifest shipments
• Check for expedited shipments
• Answer phones from drivers and customers
• Review yard check to ensure freight is not missed and trucks are on schedule
• Coordinate drivers to come back for second round of deliveries
• Coordinate daily P&D requirements
• Monitor driver performance and report finding to manager
• Identify areas for improvement and efficiencies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees