Dispatcher

Wilcox + Flegel•Longview, WA

1d•Onsite

About The Position

We are looking to add a Dispatcher to our team! This position works a 4 on 4 off schedule which provides a great work life balance! Our Dispatcher will also have the ability to work a 4am - 4pm shift and a 4pm - 4am shift as needed. If you are a detail-oriented individual with a passion for logistics, we want to hear from you. Join our team at Wilcox + Flegel and take your career to new heights. Apply now! Position Summary: In this position you will be responsible for taking delivery orders via email, phone and computer system and dispatching them in order of priority to ensure timely and safe delivery of product. You will also review customer inventory and schedule loads based on prioritizing needs and be responsible for clear and effective communication with drivers, customers, and vendors. You will need to be able to make changes based on needs and communicate those changes to drivers and customers. This position requires being able to troubleshoot issues that arise with deliveries, responding to initial reports of incidents, monitoring pricing at loading points and truck positions in order to make quick decisions to adjust scheduled loads. You will also be monitoring daily allocations and assisting the fleet with Dispatch software to input loads and successfully complete daily deliveries. This is a fast-paced position with a lot of moving parts with both internal and external customers that may be in a fast paced/stressful environment themselves which may require patience and latitude. You must be able to demonstrate the ability to keep your cool in stressful situations and a high attention to details. Responsible to consistently role model our Core Values. We offer an industry-leading benefits package that includes the following: Medical, Dental, Vision, RX, Optional FSA Optional Medical Waive Bonus Company paid Life Insurance, Short Term & Long Term Disability, and AD&D 401(k) with a generous company match 120 Hours Paid Vacation Time 7 Paid Holidays Working Holiday Pay Volunteer Employee Program Employee Fuel Discount Account Wellness Program Incentives Recognition & Reward Program Team Member Referral Bonus Company paid Medical Card renewal Additional PTO - Bereavement and Jury Duty

Requirements

Excellent written and oral communication skills.
Demonstrated aptitude for problem solving; ability to determine solutions for customers.
High level of organization and follow through.
Results oriented and able to work both independently and within a team environment.
Comfortable interacting with high-level leaders across functional disciplines.
Regular attendance is required.
Ability and willingness to work overtime/flexible hours as assigned by supervisor.
Ability to keep all business and operations information confidential.
Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient.
High School Diploma or equivalent required
1 - 3 years of general work experience required
Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Nice To Haves

Experience in dispatching or operational logistics preferred

Responsibilities

taking delivery orders via email, phone and computer system and dispatching them in order of priority to ensure timely and safe delivery of product
review customer inventory and schedule loads based on prioritizing needs
clear and effective communication with drivers, customers, and vendors
make changes based on needs and communicate those changes to drivers and customers
troubleshoot issues that arise with deliveries
responding to initial reports of incidents
monitoring pricing at loading points and truck positions in order to make quick decisions to adjust scheduled loads
monitoring daily allocations and assisting the fleet with Dispatch software to input loads and successfully complete daily deliveries
Excellent communication skills to ensure drivers understand their instructions.
Maintains contact with drivers throughout the day.
Collaborates with management to modify daily routes to accommodate the needs of customers and maintain efficiency.
Acts as a communication liaison through direct on-board systems provided in the trucks.
Cultivates strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
Monitors and troubleshoot any predicted or real-time route changes or road construction issues and work with drivers to establish new routes for timely and efficient deliveries.
Enters orders into accounting software.