Dispatcher

DocGo•Nashville, TN

13d•$20 - $24•Onsite

About The Position

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Requirements

High school diploma or general education degree (GED)
Proven experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
Tech-savvy with knowledge of computer aided dispatch software (CAD)
Fast typing (30 words/minute)
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking

Nice To Haves

Emergency medical technician training and certification

Responsibilities

Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
Coordinate the Work and Activities of EMTs.
Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.
Receive, prioritize, and dispatch calls in the CAD system.
Provide top tier customer service to medical facilities, the public, and our EMTs.
Gather patient billing information and appropriate billing signatures.
Roll up your sleeves and get things done!
Maintain professional demeanor in the office and while on the phone with customers.
Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
Intakes a large call volume, triages to determine appropriate level of care and coordinate transport.
Perform other duties as or assigned.