Dispatcher

First Student • Yonkers, NY

12d • Onsite

About The Position

At First Student, our Dispatchers reflect our commitment to safety, dependable service, and strong customer relationships. The Dispatcher is responsible for coordinating daily bus operations, supporting on-time route performance, and providing frontline guidance to drivers and monitors serving the Yonkers School District.

Requirements

• Three to five years of relevant experience preferred
• High school diploma or equivalent
• Previous terminal operations, dispatch, or professional driving experience
• Basic knowledge of radio-dispatch equipment
• Excellent communication and customer-service skills
• Ability to perform effectively under deadlines and time constraints
• Strong organizational and problem-solving skills
• Computer proficiency
• Ability to manage multiple priorities in a fast-paced environment
• This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

• Oversee daily routes and bus scheduling
• Dispatch buses and help ensure on-time route performance
• Counsel and coach drivers and monitors
• Manage heavy phone and radio traffic
• Receive scheduling concerns and driver complaints and report them to the Operations Supervisor or Contract Manager
• Serve as a primary communication liaison with the contracted customer
• Help resolve student drop-off and pick-up concerns
• Assist with charter reservations, billing, or driver payroll as needed
• Perform backup driving or miscellaneous clerical duties when required
• Complete special projects and additional assignments
• Assist with the supervision of day-to-day transportation operations

Benefits

• Tremendous career advancement opportunities due to our strong presence across North America
• Positive and rewarding work environment
• Opportunities to build a long-term career in transportation operations
• excellent training, career stability, and opportunities for continued growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED