Dispatcher
About The Position
At Crossroads Courier, our people embody five values that drive everything we do: putting the Customer First, supporting each other by Helping Others, creating a culture of Fun, being Trustworthy, and demonstrating a Commitment to Excellence. We look for these qualities in every team member and expect them to be consistently demonstrated in how we serve our customers and work together. We're looking for a dependable, customer-focused Dispatcher to join our operations team. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in providing exceptional customer service, we'd love to meet you.
Requirements
- High school diploma or GED.
- Minimum of 2 years of customer service experience, preferably in a fast-paced, time-sensitive environment.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Proficiency with Microsoft Office (Excel, Outlook, Teams, and SharePoint).
- Ability to quickly learn new software and systems.
- Valid driver's license with a clean driving record.
- Willingness to work overtime as needed.
Nice To Haves
- Bachelor's degree.
- Experience in courier, transportation, logistics, dispatch, or delivery operations.
- Experience using transportation management systems (TMS), especially CXT.
Responsibilities
- Dispatch delivery orders to agent partners and independent contractor drivers.
- Plan and assign next-day delivery routes based on priorities and available resources.
- Monitor deliveries and provide real-time updates through customer portals.
- Communicate with drivers and agents regarding routing, special instructions, and delivery requirements.
- Provide outstanding customer service via phone and email to customers, drivers, and internal team members.
- Enter and manage customer orders accurately in our transportation management system.
- Prepare, process, and audit pricing and agent invoices.
- Troubleshoot shipment issues and resolve customer service concerns quickly and professionally.
- Coordinate agent coverage to support customer delivery volume.
- Lead training for agent partners on customer-specific requirements.
- Assist with deliveries when operational needs require.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off (vacation and sick time)
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
