Dispatcher
Capital Waste Services LLC•Manchester, TN
•Onsite
About The Position
The Dispatcher plays a critical role in daily operations by coordinating communication between drivers, operations, and customer service to ensure efficient route execution and timely service delivery. This position is responsible for dispatching drivers, resolving service issues in real time, and maintaining accurate operational and customer records.
Requirements
- High School Diploma or GED
- 1+ year of customer service, dispatch, logistics, or call center experience
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced, high-volume environment
- Proficiency in Microsoft Office (Excel, Outlook, Teams) and internal systems
- Strong attention to detail and data accuracy
Nice To Haves
- Experience in waste management, transportation, or route-based operations
- Familiarity with dispatch or routing systems
- Experience working with drivers or field personnel
- Excellent customer service and conflict resolution skills
- Strong organizational and time management abilities
- Ability to prioritize tasks and adapt to changing operational needs
Responsibilities
- Communicate with drivers throughout the day to provide routing instructions, updates, and support
- Monitor route progress and proactively address delays, missed pickups, or service issues
- Adjust routes as needed to maintain service efficiency and customer satisfaction
- Coordinate with operations leadership to ensure timely service completion
- Respond to customer inquiries, service requests, and complaints in a professional and timely manner
- Investigate and resolve service issues such as missed pickups or delays
- Communicate service updates and resolutions to customers as needed
- Enter and maintain service orders, route data, and customer information in company systems
- Review daily reports and assist with route scheduling and adjustments
- Maintain accurate customer records, contracts, and service agreements
- Support billing and collections processes as needed
- Work closely with drivers, route managers, sales, and customer service teams to ensure seamless operations
- Assist with onboarding new accounts and transitioning service agreements from sales to operations
- Support operational goals by maintaining workflow accuracy and responsiveness
Benefits
- Competitive compensation and benefits
- Stable, growing company in the environmental services industry
- Opportunity for career advancement
- Safety-first culture with strong operational support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
