Dispatcher

SWAN Loveland • Fort Collins, CO

11d • Onsite

About The Position

Join Swan Heating, Plumbing, Air, and Electrical as a Dispatcher and play a crucial role in ensuring our customer's homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team. Our Dispatchers are the heartbeat of our service operation. In this role, you'll coordinate technicians in the field, support customers when they need us most, and ensure every service appointment runs as smoothly and efficiently as possible. Your ability to communicate, adapt, and make quick decisions will directly impact customer satisfaction and team success.

Requirements

• 2+ years call center experienced
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.

Nice To Haves

• dispatch experience highly preferred
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Service Titan experience is a plus.

Responsibilities

• Efficiently schedule and dispatch service calls to field technicians.
• Act as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor schedules closely and make real-time adjustments to optimize operations.
• Maintain accurate records of service requests, schedules, and any incidents.
• Coordinate emergency response efforts when necessary.
• Ensure efficient allocation of resources to meet operational demands.
• Work closely with other departments to streamline processes and improve service delivery.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Vacation and 6 paid holidays
• Ongoing opportunities for professional growth and advancement.
• A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed