Dispatcher
About The Position
Eanes Heating and Air, a dynamic, growing HVAC and Plumbing company, is seeking a Full-Time, Monday-Friday Dispatcher with strong office experience plus solid computer and customer service skills to join our team at our High Point, NC location. This position is responsible for scheduling and dispatching HVAC Service and Electrical Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. Enjoy a fun, family-oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
Requirements
- A minimum of two years of office/customer service experience
- A professional appearance
- Excellent interpersonal skills with the ability to interact with all types of customers
- Strong customer service attitude
- Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling / dispatch software
- Must be familiar with Microsoft Excel
- Able to plan and schedule work rather than just react
- Ability to multi-task
- Able to "think on your feet" to provide customers with needed information for their specific installation or repair
- Ability to work well as part of a team
- 1 year of Microsoft Office (Word, Excel & Outlook) experience
- 2 years of Office & Administrative experience
Nice To Haves
- Dispatch experience is preferred
- Experience with Service Titan software would be a definite plus
- 1 year of Dispatcher experience
- 1 year of Service Titan Software experience
Responsibilities
- Scheduling and dispatching HVAC Service and Electrical Technicians by reviewing and optimizing routes
- Answering incoming phone calls (existing customers)
- Providing exceptional customer service
- Ensuring all ticket information is entered in the computer correctly
- Creating dispatch numbers for all parts ordered
- Following up on part orders
- Scheduling appointments for part installation
Benefits
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
