Dispatcher

New Orleans Ernest N. Morial Convention Center•New Orleans, LA

14d•Onsite

About The Position

The Dispatcher role is responsible for managing incoming calls, logging information, and disseminating it to the appropriate staff to ensure efficient operations. This role also involves dispatching crews for event setup, following up on requests, and maintaining logs of calls and injury reports. Additionally, the Dispatcher processes daily labor by checking in employees, monitoring timesheets, ensuring accurate timekeeping, and verifying timely submission of daily time sheets to People Services. The position also requires assisting Facility Operations staff with various tasks, maintaining records of keyholders, and managing office supply inventory. A basic proficiency in Microsoft Word and Excel is required, along with the ability to prioritize tasks, manage time efficiently, work under minimal supervision, and work irregular/extended hours including nights, weekends, and holidays. A strong emphasis on customer service and excellent communication skills are essential.

Requirements

Basic proficiency in Microsoft Word and Excel.
Prioritize and plan work activities, use time efficiently, perform under minimal supervision and work irregular/extended hours as necessary including nights, weekends and holidays.
Maintain a high emphasis on customer service and possess excellent communication skills.

Responsibilities

Receive calls, maintain and log information and requests in order to disseminate information to appropriate staff and ensure efficient operations.
Dispatch crew to assigned locations for requested equipment needed for event setup.
Follow up on the completion of requests and relay any issues to event management.
Maintain file log of all calls and injury reports.
Process labor on a daily basis by checking in MCCNO employees and contract employees ensuring adequate shift coverage.
Monitor time sheets for discrepancies.
Ensure contracted employees are biometrically enrolled in time-keeping system.
Ensure that daily time sheets are submitted to People Services in a timely and accurate manner.
Ensure that all incoming staff reports to the appropriate supervisor and work area in a timely manner.
Assist Facility Operations staff with routine and non-routine tasks as directed.
Maintain record of departmental key holder.
Maintain office supply inventory and ensure that the staff have access to needed supplies at all times.