Dispatcher - North Dakota ND

Military Spouse Corporate Career Network•North Dakota, ND

About The Position

The Part-Time Dispatcher answers emergency 911 and other calls, gathers information, classifies and prioritizes requests, and dispatches appropriate personnel and equipment for firefighting, emergency medical services, law enforcement, hazardous materials incidents, and other emergency responses. The role dispatches a range of emergency resources throughout the response area, including police, fire, rescue, HazMat, EMS, Basic Life Support, Emergency Operations Center, and mutual-aid resources. The Dispatcher serves as a liaison among field Force Protection personnel, management, outside public safety agencies, and the public. The position maintains accurate status information on emergency personnel and equipment, supports Incident Command during initial incident organization, and maintains communications with responders and callers. Dispatchers must remain alert throughout assigned tours and communicate effectively in high-stress, rapidly changing situations.

Requirements

Must be at least 18 years old.
Must obtain International Fire Service Accreditation Congress certification as a Telecommunicator Level I and II and Hazardous Materials Awareness.
Must be able to obtain and maintain current Advanced EMD certification, including initial and follow-on certifications, by accumulating 24 Continuing Dispatch Education units.
Must be able to obtain and maintain current Healthcare CPR certification.
Knowledge of emergency 911 communications operations.
Knowledge of basic computer operations, including word processing and data retrieval and entry.
Knowledge of the location and availability of emergency apparatus and the types of apparatus and equipment needed for incidents.
Ability to communicate orally and in writing with a calm and stable demeanor during emergencies.
Skill in operating emergency dispatch communications equipment.
Ability to work independently without immediate or close supervision.
Ability to maintain good working relations and communicate orally and in writing.
Ability to lift and carry light loads.
Ability to type and speak simultaneously during rapidly evolving situations.
Ability to remain alert and attentive throughout assigned tours of duty.
Ability to participate in recurrent proficiency training and exercises.

Responsibilities

Prioritize incoming calls so emergencies are handled before routine requests for assistance.
Answer 911 calls, alert appropriate vehicles and responders, and communicate situational awareness.
Select available emergency vehicles and resources for incidents, including when another emergency is already in progress.
Maintain contact with emergency responders during routine and emergency situations.
Handle mutual-aid requests by contacting appropriate agencies and ensuring logistical support needs are met.
Monitor telephones and radios to maintain communications with the public and emergency personnel.
Answer high-volume emergency and operations-related calls, relay information, and transfer calls calmly and courteously.
Provide fire-danger information to operations personnel and obtain weather forecasts as needed for special operations.
Use established checklists and judgment to initiate an appropriate emergency response, including fire, police, EOD, and bio-environmental units.
Assist Incident Command elements during initial organization and resource placement.
Participate in exercises by relaying accurate information.
Participate in recurrent proficiency training as directed.
Maintain courteous working relationships with supervisors, coworkers, and on- and off-base agencies.
Remain alert, resourceful, and calm during emergency situations.
Respond while off duty during a conflagration or stay beyond the shift until an emergency ends or a qualified dispatcher relieves the incumbent, when required.