Dispatcher
Isaac Heating & Air Conditioning•Rochester, NY
•$22 - $25•Onsite
About The Position
Isaac Heating & Air Conditioning is seeking a self-motivated HVAC Dispatcher for their main office in Rochester, NY. The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service. This position will be IN-PERSON at our Rochester office. This position would be ideal for a flexible individual who communicates clearly and concisely with high attention to detail.
Requirements
- High school diploma or equivalent required
- 1 or more years of customer service experience required
- Excellent written, verbal, and active listening skills
- Strong administrative skills
- Technical knowledge
- Strong organizational skills
- Ability to work individually and as part of a team
- Problem-solving skills
Nice To Haves
- Prior dispatch experience is preferred but not required
Responsibilities
- Dispatch Commercial HVAC service technicians efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more
- Resolve scheduling issues and customer complaints
- Continually update service writers with the availability of dates and time frames
- Implement reschedules and limit the number of calls when necessary
- Schedule technician training
- Absorb and utilize industry technical knowledge
- Manage and document technician sick days and vacation requests
- Assist in covering branches and commercial dispatching
- Schedule vehicle repairs and oil changes
- Perform dispatching duties for partner companies
Benefits
- Medical, Dental, and Vision Insurance
- 401k Retirement Plan with Company Match
- Paid vacation and sick time, paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
