Dispatcher

HARADEN MOTORCAR CORPORATION DBA MOHAWK HONDA•Glenville, NY

8d•$0 - $60,000•Onsite

About The Position

We are seeking a highly organized and customer-focused Service Dispatcher to join our service team. In this role, you will be responsible for planning, organizing, coordinating, and controlling the flow of service work through the service department to ensure repairs are completed efficiently, accurately, and on time. The ideal candidate thrives in a fast-paced environment, communicates effectively with customers and team members, and is committed to delivering exceptional service.

Requirements

Valid state-issued driver's license with a clean driving record
Strong customer service and interpersonal communication skills
Ability to effectively interact with customers to identify needs and facilitate solutions
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced and sometimes stressful environment
Proficiency with Microsoft Office Suite and related business software
Strong attention to detail and accuracy in documentation
High school diploma or GED required
3+ years of related experience

Responsibilities

Maintain an effective dispatch system
Schedule shop work to maximize productivity while aligning assignments with technician skill levels
Monitor workflow and prioritize all comeback repairs to ensure prompt and proper resolution
Maintain the flow of express service work and distribute excess work to the main shop as needed
Open and close repair orders accurately and efficiently
Maintain an organized and up-to-date repair log
Ensure repair orders contain complete documentation, including customer concern, cause, correction, and technician punch times
Review technician-completed repair orders to verify assigned work has been completed properly
Monitor job progress, update repair status logs, and communicate changes in time or cost estimates to service advisors and customers
Prepare repair estimates when required
Coordinate with service advisors when repairs may exceed promised delivery times
Support efforts to maintain high levels of customer satisfaction
Coordinate parts requirements with the Parts Department
Assist in identifying needed equipment, supplies, and facility repairs for management review
Understand and comply with all applicable federal, state, and local regulations, including OSHA and hazardous waste disposal requirements
Maintain a clean, organized, and professional work area
Demonstrate professionalism, punctuality, and a positive team-oriented attitude
Perform additional duties as assigned