Dispatcher

Capital Waste Services•Manchester, TN

18d•Onsite

About The Position

Capital Waste Services (CWS) is a leading provider of solid waste and recycling services across the Southeast. We are committed to delivering safe, reliable, and customer-focused service. Our team members are the foundation of our success, and we foster a collaborative, high-integrity work environment with opportunities for growth.

Requirements

High School Diploma or GED
1+ year of customer service, dispatch, logistics, or call center experience
Strong communication and problem-solving skills
Ability to multitask in a fast-paced, high-volume environment

Nice To Haves

Experience in waste management, transportation, or route-based operations
Familiarity with dispatch or routing systems
Experience working with drivers or field personnel

Responsibilities

Communicate with drivers throughout the day to provide routing instructions, updates, and support
Monitor route progress and proactively address delays, missed pickups, or service issues
Adjust routes as needed to maintain service efficiency and customer satisfaction
Coordinate with operations leadership to ensure timely service completion
Respond to customer inquiries, service requests, and complaints in a professional and timely manner
Investigate and resolve service issues such as missed pickups or delays
Communicate service updates and resolutions to customers as needed
Enter and maintain service orders, route data, and customer information in company systems
Review daily reports and assist with route scheduling and adjustments
Maintain accurate customer records, contracts, and service agreements
Support billing and collections processes as needed
Work closely with drivers, route managers, sales, and customer service teams to ensure seamless operations
Assist with onboarding new accounts and transitioning service agreements from sales to operations
Support operational goals by maintaining workflow accuracy and responsiveness