Dispatcher

Oberweis Dairy•North Aurora, IL

35d•Onsite

About The Position

Join Oberweis Dairy – Where the Sweetest Careers Begin! Just like our farm-fresh milk and super premium ice cream, a career with us is simply the best! If you’re a motivated, customer-focused professional who is organized and enjoys problem solving the Dispatcher role may be right for you. Enjoy competitive pay, and great benefits – we want you on our team! Daily Onsite in North Aurora Salary: $60,000 - $75,000 Dependent Upon Experience Position Summary The Dispatcher is responsible for coordinating and scheduling all transportation and delivery operations, including over-the-road (OTR) routes, dairy store deliveries, home delivery service, and warehouse pick and inbound shipment activity. This role ensures drivers, equipment, and shipments are scheduled efficiently and on time, maintains accurate documentation for billing, payroll, and compliance, and serves as the primary point of coordination between drivers, warehouse staff, and store/customer locations.

Requirements

High school diploma or equivalent required
1+ years of dispatch, transportation, scheduling, or logistics experience preferred.
Strong organizational skills and ability to manage multiple schedules and priorities simultaneously.
Clear, professional communication skills for coordinating with drivers, warehouse staff, store contacts, and customers.
Proficiency with dispatch software, handheld/scanning systems, and standard office software (Excel, email, etc.).
Ability to work in a fast-paced environment and respond calmly to schedule changes or disruptions.

Nice To Haves

Relevant logistics, supply chain, or transportation coursework preferred.
Familiarity with DOT regulations and BOL documentation a plus.

Responsibilities

Plan, build, and adjust over-the-road driver routes and schedules to ensure on-time pickups and deliveries while maximizing efficiency and minimizing deadhead miles.
Coordinate delivery schedules to dairy store locations, ensuring proper sequencing, store delivery windows, and product freshness requirements are met.
Build and manage home delivery routes, confirming delivery windows with customers and adjusting routes in real time for delays, add-ons, or cancellations.
Coordinate with warehouse personnel to schedule order picks in alignment with outbound delivery and load times.
Schedule and confirm inbound shipment appointments and dock times with vendors and carriers to prevent dock congestion and delays.
Generate, review, and verify Bills of Lading (BOLs) for accuracy, ensuring proper documentation accompanies every load.
Track driver hours, routes, and stops to support accurate and timely payroll processing.
Document and report incidents, accidents, or cargo claims, and assist with gathering information needed for insurance claim processing.
Maintain accuracy of handheld/scanner devices and data, and oversee proper staging of orders and loads prior to dispatch.
Coordinate and track bulk container (BC) movements between facilities, ensuring timely transfers and accurate inventory records.
Prepare and review OTR billing documentation to ensure accurate, timely invoicing of completed loads.