Dispatcher

Any Hour Group • Brighton Charter Township, MI

1d • Onsite

About The Position

AAA Service Network is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 1976. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team. As a Dispatcher, you’ll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

Requirements

• Pre-employment Background Check
• Pre-employment drug screen

Nice To Haves

• Experience preferred in scheduling and dispatch software (ServiceTitan preferred)

Responsibilities

• Scheduling appointments
• Assigning technicians to jobs based on location and expertise
• Ensuring timely responses to customer requests
• Communicating directly with customers and service personnel, providing updates and addressing any issues that arise during service visits
• Maintaining records of service calls
• Tracking job progress
• Optimizing routes to enhance efficiency

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed