Dispatcher - Auburn

Taylor Metal Products•Auburn, WA

9d•$30 - $34•Onsite

About The Position

Taylor Metal Products is seeking a Dispatcher to coordinate deliveries of materials, supplies, and services in a timely and efficient manner, prioritizing customer satisfaction and adhering to established safety standards. The dispatcher oversees communications within assigned territories and coordinates delivery vehicles, drivers, schedules, equipment, and resources. The role typically supervises 5–20 subordinates, including delivery drivers, with responsibilities for directing and training personnel. The dispatcher also communicates delivery updates to customers, maintains dispatch and service records, addresses delivery questions and problems, advises personnel about traffic and other hazards, and arranges vehicle assistance or repairs as needed. Drivers are to be coordinated and trained in compliance with DOT regulations and company rules.

Requirements

Basic math skills.
Written communication skills.
Reading skills.
Valid driver’s license.
Forklift certification required; certification can be obtained in-house.

Nice To Haves

High school degree or equivalent preferred.
Two to five years of external delivery driver experience preferred.

Responsibilities

Monitor personnel or equipment locations and utilization to coordinate services and schedules.
Schedule or dispatch delivery vehicles according to customer requests, specifications, or needs.
Oversee communications within specifically assigned territories.
Relay work orders, messages, and information between delivery drivers, supervisors, the sales team, and customers.
Confer with customers or supervising personnel about questions, problems, delivery instructions, or service and equipment requests.
Prepare daily work and run schedules.
Maintain records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Receive or prepare work orders.
Determine the types or amounts of equipment, vehicles, materials, or personnel required for work orders or specifications.
Advise personnel about traffic problems and other hazards, including construction, accidents, congestion, and weather conditions.
Arrange and dispatch roadside assistance or repairs for company vehicles.
Arrange necessary repairs to restore service and schedules.
Ensure deliveries move in a timely and efficient manner according to work orders and customer specifications.
Coordinate and train drivers in compliance with DOT regulations and company rules.
Provide customers with delivery-status updates.
Order supplies or equipment and issue them to personnel.
Perform related duties assigned by the supervisor.
Maintain compliance with company policies and procedures.
Direct and train subordinates, typically 5–20 people including delivery drivers.