Dispatcher

Bosco's Automotive • Enfield, CT

9d • Onsite

About The Position

Bosco’s Automotive is looking for a reliable and organized Wrecker Dispatcher to join our towing department in Enfield, CT. This is a fast-paced position that requires strong communication skills, good judgment, and the ability to handle multiple calls and drivers at the same time. Bosco’s has been in the Auto Collision Repair Industry since 1977 and is a family-owned business now in its 2nd generation that prides itself on high customer satisfaction and quality repairs at a reasonable price. It’s no surprise that we have become one of the largest family-owned collision repair centers in Connecticut. More than 85% of our business is due to word of mouth from loyal customers that have needed our services from time to time. At Bosco’s our number one goal is complete customer satisfaction. Every day, with every customer, we focus on providing high-quality Auto Repair services coupled with top-notch customer service. With countless 5-star reviews and customer testimonials, we are proud of our reputation as one of Enfield and surrounding towns most trustworthy Auto Repair shop. Bosco’s is pleased to offer a wide variety of the most commonly requested auto maintenance and auto repair services, specializing in Engine Repair, Transmission Repair, Brake Repair, Towing and Auto body repair.

Requirements

• Dependable and punctual
• Strong phone and communication skills
• Comfortable working with computers
• Able to stay calm and organized in a busy environment
• Able to multitask and make quick decisions

Nice To Haves

• Previous dispatching experience
• Previous towing experience
• Previous automotive experience
• Previous customer service experience

Responsibilities

• Answering incoming towing and roadside assistance calls
• Dispatching drivers and assigning calls efficiently
• Coordinating police, accident, roadside, and private towing calls
• Communicating with customers, drivers, police departments, and staff
• Entering and maintaining accurate call and vehicle information
• Monitoring active calls and keeping drivers updated
• Providing professional customer service

Benefits

• 401(k)
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed